Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Smartsupp – Live Chat shows before Cookie Banner

  • Resolved httpscore



    I read the documentation how to add plugins / services but did not really get it. So here is my request:

    Please integrate Smartsupp Live Chat in Complianz. It is GDPR compliant (according to them) so quite important for us users in Europe. I scanned the cookies but Smartsupp did not show up, further you can click and start the chat while the cookie banner is in the background.

    Thanks in advance!


Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Mathieu


    Hi @httpscore ,

    Smartsupp is described in Cookiedatabase, so all the needed information is available to Complianz and should normally show up after the scan and the synchronization:

    According to Cookiedatabase, the used cookies are considered Functional (also known as technical or necessary). This means that under ePrivacy and GDPR rules they can be placed immediately without asking consent.

    Plugin Contributor Aert Hulsebos


    Hi @httpscore,

    The cookies might be set after an interaction, so please try another scan and sync to be sure.

    regards Aert

    Thread Starter httpscore


    Thanks guys,

    you were right, it was not enough to “just” scan for new cookies I also had to sync.

    Yet, the “chat” button is still “above” the cookie banner. This gives the feeling, that the website is not really waiting for the visitor to make a decision. Even though the cookies are considered functional as Mathieu correctly said.

    I read on the complianz site, to increase the z-index to 9999 BUT! as I could see the smartsupp chat application used a very dramatic z-index: 2147483647; 😀

    Thanks again!

    Plugin Contributor jarnovos


    Hello @httpscore,

    Glad to hear that a re-sync caused the new cookies to appear. As for the chat button appearing on top of the Cookie Banner, the z-index indeed has to be raised some more because of competition from other plugins.

    Below CSS should help (can be added under Customizer > Additional CSS), simply add some more 9’s and the Cookie Banner should eventually appear on top of everything:

    .cc-window {
    z-index: 9999999999;

    Hope this helps!
    Kind regards,

    • This reply was modified 1 year, 3 months ago by jarnovos.
    Thread Starter httpscore



    thanks, but in my case, it is the soft cookie wall that needs a higher z-index:

    #cc-banner-wrap {
    z-index: 99999999999; 

    Now everything works like a charm, thanks again!

    Best regards.

    • This reply was modified 1 year, 3 months ago by httpscore.
Viewing 5 replies - 1 through 5 (of 5 total)
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