Hi @rintesh
I can see two JavaScript errors on your site, which you can check like this:
https://smartslider.helpscoutdocs.com/article/1935-troubleshooting-with-your-browser#jserror
JavaScript errors stop every other JavaScript code on the page and prevent them from working, so they need to be solved.
The first error on your site is:
Uncaught TypeError: Cannot read property 'msie' of undefined
and it points to the following file of your theme:
/wp-content/themes/wp-store/js/jquery.fancybox-1.3.4.js
The second error is:
Uncaught TypeError: $(...).fancybox is not a function
and it points to this theme file:
/wp-content/themes/wp-store/js/custom.js
Something doesn’t seem to function well in the theme. I recommend reaching out to its developers to learn the best way to solve these errors.
Thanks a lot. I will contact the support team of the WP Store theme.
I have the same problem. I even removed the entire HEADER by putting only the slider in the theme. It only continues to display empty space. Some solution?
Plugin Support
Gabor
(@nextendweb_gabor)
Hi @darney!
There will be a JavaScript error on your website, which stops all codes from working. You should use Chrome -> go to your page, where the slider won’t show up -> press F12 -> click on Console -> refresh the page. There should be an error message appearing, pointing to a plugin or to the theme. If it is a plugin, turn it off and check again. If it is the theme or you aren’t sure what is it, please send me a screenshot about this Console screen to support@nextendweb.com. Also if your website is live, send me a link to where I can see the problem!
I solved the problem. You have not compatible plugin with the current jquery standards. jQuery has been updated since the last WordPress update. Smart Slider 3 is not compatible with this jquery.
After renaming in the location (wp-includes / js / jquery / jquery.js to jqueryOFF.js everything works fine.
You can also install the jQuery Migrate Helper plugin.
Please note that this is not the target solution to the problem. The problem lies with Smart Slider 3 -> jQ
Plugin Support
Gabor
(@nextendweb_gabor)
On our testsites we have the latest WordPress version with its jQuery and also none of our users reported problems like this, so there might be something else involved. Could you send me a link to your website while the problem appears? Then we can look at exactly what’s going on.
Unfortunately, I cannot share the link publicly because I do not want google robots to index my client’s page on the technical forum page 🙂
Plugin Support
Laszlo
(@laszloszalvak)
My problem is fixed after I got in touch with the developers of the theme ‘WP Store’, which was creating the problem. The theme developers developed an update and asked me to update the theme. The problem was fixed immediately.
You may read the details here: https://wordpress.org/support/topic/smartslider3-is-not-dispplaying-after-wordpress-update-due-to-js-errors/
I hope this helps others. Best!
