Support » Plugin: One Click Upsell Funnel for WooCommerce » “Smart Skip If Already Purchased” option

  • Resolved d4spanish

    (@d4spanish)


    Hi! I am really interested in this plugin, by now testing the free version.

    When I select the “Smart Skip If Already Purchased” global option, it always skip the funnel, not only for past customers.
    I try to purchase with a new customer but it skips the upsell funnel.

    How does the plugin detect past customers? Order email based? IP based?

    Thanks a lot

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author MakeWebBetter

    (@makewebbetter)

    Hello @d4spanish

    As per your query, The Smart skip features seeks the past orders of current logged in user. If the offer product is already purchased then the funnel will be skipped.

    Try testing in incognito mode. If you still not getting the funnel, try referring to our documentation. Here is the link

    We are here for help.

    Thanks

    Plugin Author MakeWebBetter

    (@makewebbetter)

    Hey yes you are right, the ‘Smart Skip If Already Purchased’ global feature is skipping the upsell funnel for guest users.

    Thanks for pointing this out, we have fixed this issue and you can download and use the updated plugin from here.

    Make sure to rename the plugin folder name to ‘woo-one-click-upsell-funnel’

    Thanks

    Hey thanks so much 🙂

    Actually I think there is another issue with this option. My customers don’t log in my WP, they just go to Woocomerce products, fill in the form and buy them. I don’t want to show an exclusive offer to customers who had previuosly purchased the product, relying on order billing email, just the same as “Exclusive Offer” option. If not, they can even get upset haha

    Does it make sense?

    Thank you!

    Plugin Author MakeWebBetter

    (@makewebbetter)

    Hey @d4spanish actually the ‘Smart Skip If Already Purchased’ global feature works for logged in customers only.

    If you want this feature to work on the basis of Order email then we will be needing to do some customization as this is a custom functionality. And we have not planned yet for this, but this can be done So, for more discussion I want to invite you over
    slack @makewebbetter on Slack or you an also eeach out to us from here as well.
    We can surely help you in this.

    Thanks and Regards

    Ok, I understand
    Thanks

    Plugin Author MakeWebBetter

    (@makewebbetter)

    Okay great, and yes please do not hesitate to let us know if any more query.

Viewing 6 replies - 1 through 6 (of 6 total)
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