Title: Smart Post Issue Last modified: September 1, 2016 --- # Smart Post Issue * Resolved [John](https://wordpress.org/support/users/jtrabelsi/) * (@jtrabelsi) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/) * We desperately need label creation/printing. Our account is smart post enabled and we are already using the woocommerce fedex plugin with Smart Post and it’s working fine. The issue is that the WCM Plugin doesn’t give the label creation/ printing that’s why we considered your plugin. The only thing blocking us from getting the premium is that when we activate smart post it doesn’t show the SP price on the checkout page, could you help us to get this out of the way? * Thx * [https://wordpress.org/plugins/fedex-woocommerce-shipping-method/](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/) Viewing 14 replies - 1 through 14 (of 14 total) * [mickeywf](https://wordpress.org/support/users/mickeywf/) * (@mickeywf) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566496) * Hi John, * In our premium version, you will be able to create labels. If the rate is not coming then I would like to suggest you to turn on debug mode from admin settings to see API request and response to get a better picture. * Thread Starter [John](https://wordpress.org/support/users/jtrabelsi/) * (@jtrabelsi) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566540) * Here you go see bellow. * ``` FedEx ADDRESS VALIDATION REQUEST: Array ( [WebAuthenticationDetail] => Array ( [UserCredential] => Array ( [Key] => XXXXXXX [Password] => XXXXXXX ) ) [ClientDetail] => Array ( [AccountNumber] => xxx [MeterNumber] => xxx ) [TransactionDetail] => Array ( [CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce *** ) [Version] => Array ( [ServiceId] => aval [Major] => 2 [Intermediate] => 0 [Minor] => 0 ) [RequestTimestamp] => 2016-07-14T04:13:16+00:00 [Options] => Array ( [CheckResidentialStatus] => 1 [MaximumNumberOfMatches] => 1 [StreetAccuracy] => LOOSE [DirectionalAccuracy] => LOOSE [CompanyNameAccuracy] => LOOSE [ConvertToUpperCase] => 1 [RecognizeAlternateCityNames] => 1 [ReturnParsedElements] => 1 ) [AddressesToValidate] => Array ( [0] => Array ( [AddressId] => WTC [Address] => Array ( [StreetLines] => Array ( [0] => [1] => ) [PostalCode] => 94040 ) ) ) ) FedEx ADDRESS VALIDATION RESPONSE: stdClass Object ( [HighestSeverity] => ERROR [Notifications] => stdClass Object ( [Severity] => ERROR [Source] => prof [Code] => 1000 [Message] => Authentication Failed ) [TransactionDetail] => stdClass Object ( [CustomerTransactionId] => *** Address Validation Request v2 from WooCommerce *** ) [Version] => stdClass Object ( [ServiceId] => aval [Major] => 2 [Intermediate] => 0 [Minor] => 0 ) ) FedEx REQUEST: Array ( [WebAuthenticationDetail] => Array ( [UserCredential] => Array ( [Key] => XXXXXXXx [Password] => XXXXXXXX ) ) [ClientDetail] => Array ( [AccountNumber] => xxx [MeterNumber] => xxxx ) [TransactionDetail] => Array ( [CustomerTransactionId] => *** WooCommerce Rate Request *** ) [Version] => Array ( [ServiceId] => crs [Major] => 16 [Intermediate] => 0 [Minor] => 0 ) [RequestedShipment] => Array ( [PreferredCurrency] => USD [DropoffType] => REGULAR_PICKUP [ShipTimestamp] => 2016-07-15T00:00:00+00:00 [PackagingType] => YOUR_PACKAGING [Shipper] => Array ( [Address] => Array ( [PostalCode] => 94085 [CountryCode] => US ) ) [ShippingChargesPayment] => Array ( [PaymentType] => SENDER [Payor] => Array ( [ResponsibleParty] => Array ( [AccountNumber] => xxx [CountryCode] => US ) ) ) [RateRequestTypes] => NONE [Recipient] => Array ( [Address] => Array ( [Residential] => 1 [PostalCode] => 94040 [City] => SUNNYVALE [StateOrProvinceCode] => CA [CountryCode] => US ) ) [RequestedPackageLineItems] => Array ( [0] => Array ( [SequenceNumber] => 1 [GroupNumber] => 1 [GroupPackageCount] => 1 [Weight] => Array ( [Value] => 1 [Units] => LB ) [Dimensions] => Array ( [Length] => 6.5 [Width] => 3.25 [Height] => 2.54 [Units] => IN ) ) ) [PackageCount] => 1 ) ) FedEx RESPONSE: stdClass Object ( [HighestSeverity] => WARNING [Notifications] => Array ( [0] => stdClass Object ( [Severity] => WARNING [Source] => crs [Code] => 835 [Message] => Destination Postal-City Mismatch. [LocalizedMessage] => Destination Postal-City Mismatch. ) [1] => stdClass Object ( [Severity] => NOTE [Source] => crs [Code] => 819 [Message] => The origin state/province code has been changed. [LocalizedMessage] => The origin state/province code has been changed. ) ) [TransactionDetail] => stdClass Object ( [CustomerTransactionId] => *** WooCommerce Rate Request *** ) [Version] => stdClass Object ( [ServiceId] => crs [Major] => 16 [Intermediate] => 0 [Minor] => 0 ) [RateReplyDetails] => Array ( [0] => stdClass Object ( [ServiceType] => FIRST_OVERNIGHT [PackagingType] => YOUR_PACKAGING [DestinationAirportId] => SJC [IneligibleForMoneyBackGuarantee] => [OriginServiceArea] => A1 [DestinationServiceArea] => A2 [SignatureOption] => SERVICE_DEFAULT [ActualRateType] => PAYOR_ACCOUNT_PACKAGE [RatedShipmentDetails] => stdClass Object ( [ShipmentRateDetail] => stdClass Object ( [RateType] => PAYOR_ACCOUNT_PACKAGE [RateScale] => 6 [RateZone] => 02 [PricingCode] => PACKAGE [RatedWeightMethod] => ACTUAL [DimDivisor] => 166 [FuelSurchargePercent] => 2.0 [TotalBillingWeight] => stdClass Object ( [Units] => LB [Value] => 1.0 ) [TotalBaseCharge] => stdClass Object ( [Currency] => USD [Amount] => 54.09 ) [TotalFreightDiscounts] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalNetFreight] => stdClass Object ( [Currency] => USD [Amount] => 54.09 ) [TotalSurcharges] => stdClass Object ( [Currency] => USD [Amount] => 4.8 ) [TotalNetFedExCharge] => stdClass Object ( [Currency] => USD [Amount] => 58.89 ) [TotalTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalNetCharge] => stdClass Object ( [Currency] => USD [Amount] => 58.89 ) [TotalRebates] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalDutiesAndTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalNetChargeWithDutiesAndTaxes] => stdClass Object ( [Currency] => USD [Amount] => 58.89 ) [Surcharges] => Array ( [0] => stdClass Object ( [SurchargeType] => RESIDENTIAL_DELIVERY [Description] => Residential delivery [Amount] => stdClass Object ( [Currency] => USD [Amount] => 3.65 ) ) [1] => stdClass Object ( [SurchargeType] => FUEL [Description] => Fuel [Amount] => stdClass Object ( [Currency] => USD [Amount] => 1.15 ) ) ) ) [RatedPackages] => stdClass Object ( [GroupNumber] => 1 [PackageRateDetail] => stdClass Object ( [RateType] => PAYOR_ACCOUNT_PACKAGE [RatedWeightMethod] => ACTUAL [BillingWeight] => stdClass Object ( [Units] => LB [Value] => 1.0 ) [BaseCharge] => stdClass Object ( [Currency] => USD [Amount] => 54.09 ) [TotalFreightDiscounts] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [NetFreight] => stdClass Object ( [Currency] => USD [Amount] => 54.09 ) [TotalSurcharges] => stdClass Object ( [Currency] => USD [Amount] => 4.8 ) [NetFedExCharge] => stdClass Object ( [Currency] => USD [Amount] => 58.89 ) [TotalTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [NetCharge] => stdClass Object ( [Currency] => USD [Amount] => 58.89 ) [TotalRebates] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [Surcharges] => Array ( [0] => stdClass Object ( [SurchargeType] => RESIDENTIAL_DELIVERY [Description] => Residential delivery [Amount] => stdClass Object ( [Currency] => USD [Amount] => 3.65 ) ) [1] => stdClass Object ( [SurchargeType] => FUEL [Description] => Fuel [Amount] => stdClass Object ( [Currency] => USD [Amount] => 1.15 ) ) ) ) ) ) ) [1] => stdClass Object ( [ServiceType] => PRIORITY_OVERNIGHT [PackagingType] => YOUR_PACKAGING [DestinationAirportId] => SJC [IneligibleForMoneyBackGuarantee] => [OriginServiceArea] => A1 [DestinationServiceArea] => A2 [SignatureOption] => SERVICE_DEFAULT [ActualRateType] => PAYOR_ACCOUNT_PACKAGE [RatedShipmentDetails] => stdClass Object ( [ShipmentRateDetail] => stdClass Object ( [RateType] => PAYOR_ACCOUNT_PACKAGE [RateScale] => 1486 [RateZone] => 02 [PricingCode] => PACKAGE [RatedWeightMethod] => ACTUAL [DimDivisor] => 166 [FuelSurchargePercent] => 2.0 [TotalBillingWeight] => stdClass Object ( [Units] => LB [Value] => 1.0 ) [TotalBaseCharge] => stdClass Object ( [Currency] => USD [Amount] => 26.09 ) [TotalFreightDiscounts] => stdClass Object ( [Currency] => USD [Amount] => 3.91 ) [TotalNetFreight] => stdClass Object ( [Currency] => USD [Amount] => 22.18 ) [TotalSurcharges] => stdClass Object ( [Currency] => USD [Amount] => 4.17 ) [TotalNetFedExCharge] => stdClass Object ( [Currency] => USD [Amount] => 26.35 ) [TotalTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalNetCharge] => stdClass Object ( [Currency] => USD [Amount] => 26.35 ) [TotalRebates] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalDutiesAndTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalNetChargeWithDutiesAndTaxes] => stdClass Object ( [Currency] => USD [Amount] => 26.35 ) [FreightDiscounts] => Array ( [0] => stdClass Object ( [RateDiscountType] => VOLUME [Description] => Base [Amount] => stdClass Object ( [Currency] => USD [Amount] => 2.61 ) [Percent] => 10.0 ) [1] => stdClass Object ( [RateDiscountType] => BONUS [Description] => Automation Bonus [Amount] => stdClass Object ( [Currency] => USD [Amount] => 1.3 ) [Percent] => 5.0 ) ) [Surcharges] => Array ( [0] => stdClass Object ( [SurchargeType] => RESIDENTIAL_DELIVERY [Description] => Residential delivery [Amount] => stdClass Object ( [Currency] => USD [Amount] => 3.65 ) ) [1] => stdClass Object ( [SurchargeType] => FUEL [Description] => Fuel [Amount] => stdClass Object ( [Currency] => USD [Amount] => 0.52 ) ) ) ) [RatedPackages] => stdClass Object ( [GroupNumber] => 1 [PackageRateDetail] => stdClass Object ( [RateType] => PAYOR_ACCOUNT_PACKAGE [RatedWeightMethod] => ACTUAL [BillingWeight] => stdClass Object ( [Units] => LB [Value] => 1.0 ) [BaseCharge] => stdClass Object ( [Currency] => USD [Amount] => 26.09 ) [TotalFreightDiscounts] => stdClass Object ( [Currency] => USD [Amount] => 3.91 ) [NetFreight] => stdClass Object ( [Currency] => USD [Amount] => 22.18 ) [TotalSurcharges] => stdClass Object ( [Currency] => USD [Amount] => 4.17 ) [NetFedExCharge] => stdClass Object ( [Currency] => USD [Amount] => 26.35 ) [TotalTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [NetCharge] => stdClass Object ( [Currency] => USD [Amount] => 26.35 ) [TotalRebates] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [FreightDiscounts] => Array ( [0] => stdClass Object ( [RateDiscountType] => VOLUME [Description] => Base [Amount] => stdClass Object ( [Currency] => USD [Amount] => 2.61 ) [Percent] => 10.0 ) [1] => stdClass Object ( [RateDiscountType] => BONUS [Description] => Automation Bonus [Amount] => stdClass Object ( [Currency] => USD [Amount] => 1.3 ) [Percent] => 5.0 ) ) [Surcharges] => Array ( [0] => stdClass Object ( [SurchargeType] => RESIDENTIAL_DELIVERY [Description] => Residential delivery [Amount] => stdClass Object ( [Currency] => USD [Amount] => 3.65 ) ) [1] => stdClass Object ( [SurchargeType] => FUEL [Description] => Fuel [Amount] => stdClass Object ( [Currency] => USD [Amount] => 0.52 ) ) ) ) ) ) ) [2] => stdClass Object ( [ServiceType] => STANDARD_OVERNIGHT [PackagingType] => YOUR_PACKAGING [DestinationAirportId] => SJC [IneligibleForMoneyBackGuarantee] => [OriginServiceArea] => A1 [DestinationServiceArea] => A2 [SignatureOption] => SERVICE_DEFAULT [ActualRateType] => PAYOR_ACCOUNT_PACKAGE [RatedShipmentDetails] => stdClass Object ( [ShipmentRateDetail] => stdClass Object ( [RateType] => PAYOR_ACCOUNT_PACKAGE [RateScale] => 1283 [RateZone] => 02 [PricingCode] => PACKAGE [RatedWeightMethod] => ACTUAL [DimDivisor] => 166 [FuelSurchargePercent] => 2.0 [TotalBillingWeight] => stdClass Object ( [Units] => LB [Value] => 1.0 ) [TotalBaseCharge] => stdClass Object ( [Currency] => USD [Amount] => 23.83 ) [TotalFreightDiscounts] => stdClass Object ( [Currency] => USD [Amount] => 3.57 ) [TotalNetFreight] => stdClass Object ( [Currency] => USD [Amount] => 20.26 ) [TotalSurcharges] => stdClass Object ( [Currency] => USD [Amount] => 4.13 ) [TotalNetFedExCharge] => stdClass Object ( [Currency] => USD [Amount] => 24.39 ) [TotalTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalNetCharge] => stdClass Object ( [Currency] => USD [Amount] => 24.39 ) [TotalRebates] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalDutiesAndTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalNetChargeWithDutiesAndTaxes] => stdClass Object ( [Currency] => USD [Amount] => 24.39 ) [FreightDiscounts] => Array ( [0] => stdClass Object ( [RateDiscountType] => VOLUME [Description] => Base [Amount] => stdClass Object ( [Currency] => USD [Amount] => 2.38 ) [Percent] => 10.0 ) [1] => stdClass Object ( [RateDiscountType] => BONUS [Description] => Automation Bonus [Amount] => stdClass Object ( [Currency] => USD [Amount] => 1.19 ) [Percent] => 5.0 ) ) [Surcharges] => Array ( [0] => stdClass Object ( [SurchargeType] => RESIDENTIAL_DELIVERY [Description] => Residential delivery [Amount] => stdClass Object ( [Currency] => USD [Amount] => 3.65 ) ) [1] => stdClass Object ( [SurchargeType] => FUEL [Description] => Fuel [Amount] => stdClass Object ( [Currency] => USD [Amount] => 0.48 ) ) ) ) [RatedPackages] => stdClass Object ( [GroupNumber] => 1 [PackageRateDetail] => stdClass Object ( [RateType] => PAYOR_ACCOUNT_PACKAGE [RatedWeightMethod] => ACTUAL [BillingWeight] => stdClass Object ( [Units] => LB [Value] => 1.0 ) [BaseCharge] => stdClass Object ( [Currency] => USD [Amount] => 23.83 ) [TotalFreightDiscounts] => stdClass Object ( [Currency] => USD [Amount] => 3.57 ) [NetFreight] => stdClass Object ( [Currency] => USD [Amount] => 20.26 ) [TotalSurcharges] => stdClass Object ( [Currency] => USD [Amount] => 4.13 ) [NetFedExCharge] => stdClass Object ( [Currency] => USD [Amount] => 24.39 ) [TotalTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [NetCharge] => stdClass Object ( [Currency] => USD [Amount] => 24.39 ) [TotalRebates] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [FreightDiscounts] => Array ( [0] => stdClass Object ( [RateDiscountType] => VOLUME [Description] => Base [Amount] => stdClass Object ( [Currency] => USD [Amount] => 2.38 ) [Percent] => 10.0 ) [1] => stdClass Object ( [RateDiscountType] => BONUS [Description] => Automation Bonus [Amount] => stdClass Object ( [Currency] => USD [Amount] => 1.19 ) [Percent] => 5.0 ) ) [Surcharges] => Array ( [0] => stdClass Object ( [SurchargeType] => RESIDENTIAL_DELIVERY [Description] => Residential delivery [Amount] => stdClass Object ( [Currency] => USD [Amount] => 3.65 ) ) [1] => stdClass Object ( [SurchargeType] => FUEL [Description] => Fuel [Amount] => stdClass Object ( [Currency] => USD [Amount] => 0.48 ) ) ) ) ) ) ) [3] => stdClass Object ( [ServiceType] => FEDEX_2_DAY_AM [PackagingType] => YOUR_PACKAGING [DestinationAirportId] => SJC [IneligibleForMoneyBackGuarantee] => [OriginServiceArea] => A1 [DestinationServiceArea] => A2 [SignatureOption] => SERVICE_DEFAULT [ActualRateType] => PAYOR_ACCOUNT_PACKAGE [RatedShipmentDetails] => stdClass Object ( [ShipmentRateDetail] => stdClass Object ( [RateType] => PAYOR_ACCOUNT_PACKAGE [RateScale] => 4 [RateZone] => 02 [PricingCode] => PACKAGE [RatedWeightMethod] => ACTUAL [DimDivisor] => 166 [FuelSurchargePercent] => 2.0 [TotalBillingWeight] => stdClass Object ( [Units] => LB [Value] => 1.0 ) [TotalBaseCharge] => stdClass Object ( [Currency] => USD [Amount] => 18.04 ) [TotalFreightDiscounts] => stdClass Object ( [Currency] => USD [Amount] => 2.7 ) [TotalNetFreight] => stdClass Object ( [Currency] => USD [Amount] => 15.34 ) [TotalSurcharges] => stdClass Object ( [Currency] => USD [Amount] => 4.03 ) [TotalNetFedExCharge] => stdClass Object ( [Currency] => USD [Amount] => 19.37 ) [TotalTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalNetCharge] => stdClass Object ( [Currency] => USD [Amount] => 19.37 ) [TotalRebates] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalDutiesAndTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [TotalNetChargeWithDutiesAndTaxes] => stdClass Object ( [Currency] => USD [Amount] => 19.37 ) [FreightDiscounts] => Array ( [0] => stdClass Object ( [RateDiscountType] => VOLUME [Description] => Base [Amount] => stdClass Object ( [Currency] => USD [Amount] => 1.8 ) [Percent] => 10.0 ) [1] => stdClass Object ( [RateDiscountType] => BONUS [Description] => Automation Bonus [Amount] => stdClass Object ( [Currency] => USD [Amount] => 0.9 ) [Percent] => 5.0 ) ) [Surcharges] => Array ( [0] => stdClass Object ( [SurchargeType] => RESIDENTIAL_DELIVERY [Description] => Residential delivery [Amount] => stdClass Object ( [Currency] => USD [Amount] => 3.65 ) ) [1] => stdClass Object ( [SurchargeType] => FUEL [Description] => Fuel [Amount] => stdClass Object ( [Currency] => USD [Amount] => 0.38 ) ) ) ) [RatedPackages] => stdClass Object ( [GroupNumber] => 1 [PackageRateDetail] => stdClass Object ( [RateType] => PAYOR_ACCOUNT_PACKAGE [RatedWeightMethod] => ACTUAL [BillingWeight] => stdClass Object ( [Units] => LB [Value] => 1.0 ) [BaseCharge] => stdClass Object ( [Currency] => USD [Amount] => 18.04 ) [TotalFreightDiscounts] => stdClass Object ( [Currency] => USD [Amount] => 2.7 ) [NetFreight] => stdClass Object ( [Currency] => USD [Amount] => 15.34 ) [TotalSurcharges] => stdClass Object ( [Currency] => USD [Amount] => 4.03 ) [NetFedExCharge] => stdClass Object ( [Currency] => USD [Amount] => 19.37 ) [TotalTaxes] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [NetCharge] => stdClass Object ( [Currency] => USD [Amount] => 19.37 ) [TotalRebates] => stdClass Object ( [Currency] => USD [Amount] => 0.0 ) [FreightDiscounts] => Array ( [0] => stdClass Object ( [RateDiscountType] => VOLUME [Description] => Base [Amount] => stdClass Object ( [Currency] => USD [Amount] => 1.8 ``` * [mickeywf](https://wordpress.org/support/users/mickeywf/) * (@mickeywf) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566580) * Hi John, Please make sure that you have selected your smartpost hub from admin settings. * Thread Starter [John](https://wordpress.org/support/users/jtrabelsi/) * (@jtrabelsi) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566603) * Yes, I know. I have. See attached. * [http://i.imgur.com/nJQIApN.png](http://i.imgur.com/nJQIApN.png) * [mickeywf](https://wordpress.org/support/users/mickeywf/) * (@mickeywf) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566612) * Hi John, As you have selected SmartPost hub, now I request you to check your debug mode request again. There should be two FexEx request and two responses respectively. On the latter request, you should get ‘SmartPostDetail’ node. Also, check that response whether you are getting rate there or not. * Thread Starter [John](https://wordpress.org/support/users/jtrabelsi/) * (@jtrabelsi) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566615) * I had everything already set up the way you’ve asked me to when I sent the debug code above, if this isn’t resolved this week end I’ll go ahead and try another plugin that I found, a little more expensive but this cannot wait and you guys are annoyingly slow to assist. * Also, why is this post marked as resolved? This is clearly not a resolved case. * Thank you. * Thread Starter [John](https://wordpress.org/support/users/jtrabelsi/) * (@jtrabelsi) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566621) * Also I just realized my account number is visible on the code I’ve posted, is there a way to delete that, this is very sensitive information. * [mickeywf](https://wordpress.org/support/users/mickeywf/) * (@mickeywf) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566622) * Hi John, I am afraid that after posting a comment only 5 min time they give to revert. After that we can’t even edit it. * And in your debug mode request/response there should be a second request and response (which is supposed to be for smarpost). Here the response you have posted, I can’t see the second request/response. If you can provide me that request/response then I can assist you better. * Thread Starter [John](https://wordpress.org/support/users/jtrabelsi/) * (@jtrabelsi) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566625) * Your support went from bad to worst…. Great. You should have warned me before asking me for this in a public channel! * There is no way I’ll ever consider your plugin and you have been absolutely useless on getting me the SIMPLE information I needed. Probably as useless as Fedex support. GOOD JOB MICKEY. * Cheers, * [mickeywf](https://wordpress.org/support/users/mickeywf/) * (@mickeywf) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566630) * Hi John, * I don’t recommend anyone to post all their credentials here. I have asked for second request/response in your debug mode. * What I have tried is, to check your debug details in first place. I didn’t think you will post all those details. If I would have got any clue about this surely I would have warned you about this. * Anyways sorry for the inconvenience caused. * [wooforce](https://wordpress.org/support/users/wooforce/) * (@wooforce) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566633) * Dear John, * We sincerely apologize for the inconvenience caused to you. We request you to take time and go through our answer in entirety. * The issue was replicated at our end, with SmartPost enabled and we were able to get the rates perfectly. For your convenience, we have attached: screenshot of cart page with destination address – [http://imgur.com/i4r2zzd](http://imgur.com/i4r2zzd) Debug request and response for SmartPost service – [http://imgur.com/H3KNJrh](http://imgur.com/H3KNJrh) and [http://imgur.com/f66M3bx](http://imgur.com/f66M3bx) Settings required for this – [http://imgur.com/a/Vlq7W](http://imgur.com/a/Vlq7W) * In the premium version of the plugin, one can even generate labels for SmartPost as shown – [http://imgur.com/osXnpzU](http://imgur.com/osXnpzU) * Regarding our support, we have Premium support for the Paid version and have limitation in supporting the Free version. However we try to resolve queries as quick as possible for the basic users. * Also, we apologize for not informing about removal of account details in debug text. We can contact wordpress admins from our side and try to get it removed. Let us know if this is a concern for you. * Thread Starter [John](https://wordpress.org/support/users/jtrabelsi/) * (@jtrabelsi) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566635) * This is a real concern since anyone can use this code to make their shipment without doing any payment. So if we can get at least this resolved that’d be great yes. Thx * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566636) * **Moderator’s note: 1) I removed account numbers from the code in the above post. * 2) If you see something that needs moderating, please tag the post as “modlook” and then add a second tag like “modlook – account numbers visible” so the moderators know why it was tagged. * Thread Starter [John](https://wordpress.org/support/users/jtrabelsi/) * (@jtrabelsi) * [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566655) * Sterndata, you’re aweomse! That saved us from big troubles. <3 Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Smart Post Issue’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/fedex-woocommerce-shipping-method_336c83. svg) * [Fedex WooCommerce Shipping Method Plugin](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/) * [Frequently Asked Questions](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/#faq) * [Support Threads](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/) * [Active Topics](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/unresolved/) * [Reviews](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/reviews/) * 14 replies * 4 participants * Last reply from: [John](https://wordpress.org/support/users/jtrabelsi/) * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/smart-post-issue/#post-7566655) * Status: resolved