Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » Smart Payment Buttons Malfunction

  • Resolved KeithRowley

    (@keithrowley)


    This problem occurs when ‘Smart payment buttons’ is ticked. The effect is:

    When logged in everything works.
    When not logged in, then:
    a) An additional button for Venmo Appears on mobile
    b) On mobile and desktop, clicking the PayPal button results in a function call that simply dies. on the mobile, a little white screen with rotating emblem appears for about 1 second and then disappears and the display returns to the page on which the button was clicked. On desktop – similar – nothing happens.

    Disabling the smart payment buttons restores operation.

    I have taken this up with PayPal but they could not help and referred me to you.

    thanks
    Keith Rowley

    The page I need help with: [log in to see the link]

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  • Plugin Support John Coy

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @keithrowley

    Venmo showing is an expected behavior but not two of the same Venmo button. Also, I tested this and could replicate the issue of the button taking no action.

    Could you try switching back to a default theme like Twenty Seventeen and disabling all plugins except for WooCommerce and PayPal Checkout to see if this resolves the issue?

    If so, then re-enable each one at a time until you find the one that’s causing the conflict.

Viewing 1 replies (of 1 total)
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