Support » Plugin: Smart Store Manager For Your WooCommerce Shop » Smart Manager has 'changed' my WP administrator account to a WP customer account

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  • Plugin Author Ratnakar



    This is strange! Are you sure this happens only because of Smart Manager

    Are you still having problem related to this.

    Please reply at

    Also please inform us about e-Commerce plugin & its version you are using.

    Bob Baker


    HI Ratnaker

    This happened to me last week as soon as I upgraded to latest WP release (3.5)

    I have tried deleting plugin and re loadeding without any luck

    Any resolution yet ?

    WP ecommerce Gold Cart 2.9.7


    Plugin Author Ratnakar


    Hi Bob,

    We’ve tested Smart Manager 2.9 on WordPress 3.5, but it doesn’t create any user role related issue with that. Also Smart Manager doesn’t affect user roles of WordPress.

    There is only one feature in Smart Manager which is related to roles, but that too is about giving Smart Manager’s access to other user role of WordPress, in that also it doesn’t update any user role. So, it seems impossible for Smart Manager to do that. But, if you want, we can look into it, to verify, whether it is due to Smart Manager or not.

    Please reply at


    Hi Ratnaker

    It definitely messed with the database somehow, because the database now has a corruption. I had to go to my FTP server manager outside of wordpress – restore an old backup from the previous day BEFORE I could re-access wordpress.

    I then worked on it for about 2 hours (with the SmartManager plugin active) and after a while the same problem occurred – and the database was corrupted.

    The next time i went into my FTP server manager renamed the plugin restored the working database again and got access to wordpress. After that i deleted the plugin and have had no problems since then.

    As installing this plugin was the only change I made both times and no access was the result both times, I am pretty sure I can say it is the Smart Manager doing something to the user/customer databases.

    let me know if you want more info, but i wont be reloding it as it takes a few hours to go through the restore process and that is BORING!



    PS I recognise now I misread the install instrauctions which state that WOOCOMMERCE and not WORDPRESS need to be totally up to date. Can i suggest a word change at that point may prevent other users makign the same mistake. I also understand that this was may error for not checking the compatibility properly.



    I am using woocommerce 1.6.6 – which i believe is the most up to date.

    that is the only commerce plugin i have (it is a fairly simple site) and there are no extensions


Viewing 5 replies - 1 through 5 (of 5 total)
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