Slowed site down to a crawl

  • xunnamius

    (@xunnamius)


    7 months, 2 weeks ago

    Similar to what has been reported by other users in other threads:

    After upgrading this plugin a couple weeks ago, random page loads both admin and front end took >30 seconds to load (30 seconds is the max time limit for a single script on my systems). As with other frustrated reviewers of this plugin, I deactivated every plugin until I narrowed the misbehavior to this plugin.

    Unacceptable.

    Does this have to do with the “legacy checkout experience” being removed, and there being some sort of steps that need to be taken to upgrade to the new version that are not being communicated by the plugin?

    I can provide debugging information if necessary. It seems another plugin, “PixelYourSite”, is causing the same sorts of slowdowns as this plugin. Whatever these plugins are doing in common is likely the source of the issue.

    • This topic was modified 7 months, 2 weeks ago by xunnamius.
    • This topic was modified 7 months, 2 weeks ago by xunnamius.
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  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    7 months, 2 weeks ago

    Hi @xunnamius,

    Thanks for sharing this feedback. A performance drop like the one you described is absolutely worth investigating.

    From your experience, it seems the slowdown began after updating Stripe, and it only stopped once the plugin was disabled, suggesting it may be contributing to resource strain or a plugin/theme conflict. The similar behaviour from PixelYourSite could indicate shared loading patterns or overlapping routines.

    We’d love to understand this better, and a few things would help:

    • Could you share the debug details you mentioned earlier, logs, traces, or timing data?
    • Did you recently migrate from the legacy checkout experience?
    • We’d also appreciate your System Status Report via WooCommerce → Status → Get system report → Download for support. You can paste it using Pastebin or Gist.

    Since we’re unable to provide technical support directly in review threads due to forum guidelines, we encourage you to share this additional information in a support thread so we can troubleshoot with you directly.

    Thanks again for sharing your experience. Let us know if you need anything else.

Viewing 1 replies (of 1 total)

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