Slow support even for Pro subscriber
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I have few questions and support is too slow to respond, and not even provide the information needed.
Since Swarmify doesn’t provide way to view or know what Vimeo videos were automatically uploaded to their global delivery network, I wanted to create our own inventory page on our WP admin to tally those videos. In order to do that, I’ve been wanting to know how to get the video URL, if somehow Swarmify saves it on our (client) database. Just by inspecting the video element on the page (where Vimeo is automatically converted to SmartVideo), I can only see the video src is blob url, not an actual video source from global delivery network.
I’m asking as well if the SmartVideo will still work if I remove the Vimeo embed on an article post that is already converted to SmartVideo. The support’s response to me is it’s okay to delete the video on Vimeo. But what I’m asking is deleting the embed on the actual post article. I still tried removing the Vimeo embed on the article and the SmartVideo player disappeared as well, which I’m guessing the smartvideo still depends on the Vimeo embed to work (I’m thinking they might be saving something like ID or URL connected to the post, so even if the Vimeo embed is removed, the SmartVideo is still able to fetch the video from their global delivery network). If that’s how it works, I’m fine with it, but I still need confirmations and information, specially if you’re a pro subscriber.
Conclusion: The plugin works, lacks feature that allow users to see what videos are automatically uploaded to their global delivery network, and support is slow/unreliable. I’ll change my review if I get proper support.
kodeplay
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