Hello @razvanturtoi,
Thanks for reaching out. For testing purposes I have created two orders on your site.
In both instances the mollie interface took no longer than three seconds for me to load. I did not notice any slowdowns like in your screencast.
So I assume this must be a local issue on your end. Have you tried the following?:
-clearing your browser cache
-flushing DNS
-use a different browser
-or a different network connection
Is it only you who experiences this or do you also receive customer requests?
Thanks!
Kind regards,
Niklas
Hey Niklas,
Thank you for testing.
I am experiencing this issue myself as well as a customer.
I installed & used Firefox for the first time and I flushed the DNS -> same delay
I used Safari on 4G on my mobile -> same delay
Regards,
Razvan
Hey @razvanturtoi,
Thanks for getting back to me. I have done some more test orders.
With FireFox I could notice the slowdown immediately.
Afterwards I again tried it with Chrome & Opera (used in my previous test) only to see that this slowdown there now shows as well. It definitely was not the case during my previous test, but since it is now, we can rule out a local/browser issue. Not sure how this can happen, but we will figure it out.
Can you please send me your WooCommerce status report so I can learn a little bit more context about your site?
Also I would like to ask you to create an order with the default theme storefont and all plugins except for mollie and WooCommerce disabled to rule out a third-party plugin conflict.
Thank you!
Kind regards,
Niklas
Hey Niklas,
I’ll then do the research on my side and will let you know if I still have problems.
Thanks!
Razvan
Hello @razvanturtoi,
We have released version 5.11.0 today and hope to have improved the situation with long loading times.
There are still a couple of things we need to work on, but please let us know if you can notice any performance improvements with this version. Thanks!
Kind regards,
Niklas
Hey @razvanturtoi,
My apologies that our release with a potential fix did not resolve the behavior for you. Can you please also give our newest update version 6.0 a try? Thanks!
If the behavior persists, please open a support ticket with us as described here, so we can learn a little bit more context about your site.
Please include your WooCommerce Status Report and a link to this thread.
Thanks!
Kind regards,
Niklas
Hi @niklasinpsyde , thank you so much for your generous time to test.
Indeed upgrading to v6.0 had a significant improvement in speed, ie from 1 minute this morning to around 4-5 seconds. I’ll follow the steps you listed above. Thank you!
Happy holidays!
Regards,
Razvan
