Title: Slow Query Issue
Last modified: August 20, 2020

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# Slow Query Issue

 *  Resolved [gildrfransmar](https://wordpress.org/support/users/gildrfransmar/)
 * (@gildrfransmar)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/slow-query-issue-2/)
 * In just the past week, we’ve been encountering some very frustrating issues with
   CPU over-use on our server.
 * Whenever we save changes to a page, the server is hit very hard until the point
   where the server can no longer correctly save the page and it is saved in an 
   incomplete state, forcing us to recover a revision.
 * Our hosting provider gave us some information and it appears that the issue is
   being caused by multiple very slow queries. By installing a plugin called Query
   Monitor I have been able to view what queries are causing the issue and they 
   are all from popup builder. Over **10,000** queries every time a page is loaded.
 * We do have a lot of pop-ups on our website, but they are all set up so that they
   display only on the pages where they are needed and this has been perfectly fine
   in the past, only recently has this become a problem.
 * We have not added any new pop-ups for quite a long time, so the issue is completely
   new. Would you happen to know why this is happening or how we can resolve the
   problem?
 * Could it be due to a recent update?
 * Thank you.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fslow-query-issue-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/slow-query-issue-2/#post-13292748)
 * Dear [@gildrfransmar](https://wordpress.org/support/users/gildrfransmar/) ,
 * Thanks for getting in touch and reporting the problem.
 * In order to understand the issue fully, can you please send us the system information
   file?
    You can retrieve it from here: [https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/](https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/)
 * Please send it via wetransfer.com using the link retrieving option.
    Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * Will be looking forward to hearing from you soon.
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/slow-query-issue-2/#post-13304506)
 * Dear [@gildrfransmar](https://wordpress.org/support/users/gildrfransmar/) ,
 * How are you today?
    Just wondering whether you saw our previous message? Please,
   let us know if you still need help with this issue.
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/slow-query-issue-2/#post-13309010)
 * Dear [@gildrfransmar](https://wordpress.org/support/users/gildrfransmar/) ,
 * We haven’t heard back from you for 4 days.
    We’re marking this thread as resolved.
   Please, submit a new support thread if you need more help.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Slow Query Issue’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/slow-query-issue-2/#post-13309010)
 * Status: resolved