Support » Fixing WordPress » Slow loading – What can I do?

  • I have a webshop at ttadapters.com which has worked great for a year. But in late december – january something happened, that caused the website to run so slowly that it is near unuseable.

    I have worked with the auther getbowtied and the host, vodahost to resolve the issue, but neither claim any problems. Yet, whenever I load the website it takes minutes. This can be seen by this performance report https://gtmetrix.com/reports/ttadapters.com/b7CGDjeh that there are indeed elements that perform very poorly. I don’t know what it is or how to fix it. I have contacted the authors 5 times and had numerous emails with the host, who I even paid twice for to fix this issue. My only solution is to wipe the server and find a new theme at this point. Are there any alternative?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Yet, whenever I load the website it takes minutes. This can be seen by this performance report https://gtmetrix.com/reports/ttadapters.com/b7CGDjeh

    The stored report that you linked to says it took 2.3 seconds to load the page, which is impressive in a good way.

    Do you have a report from when the site was taking “minutes” to load?

    Hi James

    Thanks for the quick reply.

    The loading might actually appear fast on a report. But if you try out the site, then it will take some time before it catch up. If you are inactive, it will similarily have high load once you return. The website is quicker if you move rapidly through the pages. While adminstrating the wordpress site, it has a similar tendency to be slow.

    When I load the page, and a slow tendency start, I can see the page is saying “Waiting for easternholistic.com.xxxxx” I believe this is a subdomain of another site, that it somehow connects to. Hence causing the slow response.

    I have been unable to figure out the full name of the site or what it does. I initially believed my own PC to be faulty or infected. But the issue only persists on my own site, and it is replicable on differenct devices and networks.

    Let me know if this makes any sense to you.

    Best wishes,
    Adam

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    I tried the site myself in Chrome 47.0.2526.111 and it loaded in 2.7 seconds. I didn’t notice any “Waiting for easternholistic.com.xxxxx”

    Here’s another test: http://www.webpagetest.org/result/160121_93_9RH/ – 3.8 seconds with 1.4 seconds on the second view, though that 0.8 seconds time to first byte is rough, that’s almost a full second before your server says “Oh yeah, I’m a server.”

    And, a fresh test from GTMetrix: https://gtmetrix.com/reports/ttadapters.com/btg2sydf – 3.1 seconds isn’t bad here either. 0.5 seconds TTFB, not bad here. Again, no trace of this “easternholistic.com.xxxxx”.

    Perhaps that’s something a browser extension is trying to load.

    It might just be that 1.4-3 seconds, although it feels it can be a lot more. I did a wireshark tracking and found that the website does connects to easternholistics.com and csi.gstatic.com by some jquery script. IP 192.186.248.167 owned by GoDaddy. The only question is what this domain is doing at my website!

    GET /js/jquery.min.php?c_utt=snt2014&c_utm=http%3A%2F%2FEasternHolistic.com%2Fjs%2Fjquery.min.php%3Fdefault_keyword%3DTabletop%2520Adapters%26se_referrer%3Dhttp%253A%252F%252Fttadapters.com%252Fwp-admin%252Fnav-menus.php%26source%3Dttadapters.com HTTP/1.1
    Host: easternholistic.com
    User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
    Accept: */*
    Accept-Language: da,en-US;q=0.7,en;q=0.3
    Accept-Encoding: gzip, deflate
    Referer: http://ttadapters.com/
    Connection: keep-alive

    EDIT: You might be right it’s an addon trying to load. I only run adblock and fireftp in firefox. Chrome came out without these website connections. Though I still ponder why it happens. But clearly not wordpress related.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Hm, very interesting.

    Try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Sixteen theme to rule-out a theme-specific issue.

    Running Twenty Sixteen causes the site to load instantly without traces of the easternholistic.com connection! I am using the Shopkeeper theme which includes visual composer and woocommerce.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Ok, since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best.

    https://my.getbowtied.com/

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

Viewing 7 replies - 1 through 7 (of 7 total)
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