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Slow loading of external videos from CDN

Viewing 12 replies - 1 through 12 (of 12 total)
  • I am using an external URL to embed the video into the player, using the media library.

    Plugin Author JW Player

    @longtail-video

    This plays quickly for me, did you solve this issue?

    Thanks for your quick reply – no, it it still hanging up, and it’s pretty unpredictable. Sometimes it loads fast for me, other times it takes maybe 15-30 seconds to start playing, and clients have reported the video “hanging” or stopping periodically. I was hoping you might have an idea why and a quick fix. Can I give you any more details that might help troubleshoot? Thanks again, I appreciate your keeping up with the plugin.

    With a little testing I’ve found that it might me our membership protection that could be delaying the loading of the video. We are using Wishlist Member to protect videos for members only using their shortcodes. I don’t see how this would affect it, but the video player and the screen image load right away, and the video usually takes a long time to load when the play button is clicked. Is this something you may have heard about?

    Thanks again –Gregg

    Plugin Author JW Player

    @longtail-video

    I have not heard of an issue like that before. I was using Firefox 27 on Win7, which renders in HTML5 mode, and it played quickly. What OS / Browser are you using?

    I’m also using Firefox 27 on Win 7. It seems pretty unpredictable, and that’s why I asked you about it. Sorry I don’t have more details. It’s possible that having more than one video on a page, as in a Category listing page, was making it happen. Have you heard of any issues with that?

    Plugin Author JW Player

    @longtail-video

    I haven’t. What if you disable the membership plugin to test, though?

    There are videos both protected and not protected. I can’t disable, the membership is live.

    But with my testing, the videos load slow about half the time, and others are experiencing the same. I wonder if there’s a plugin conflict.

    We are moving towards a Vimeo Plus service instead of the player for now.

    Thanks for your efforts here.

    Gregg

    Plugin Author JW Player

    @longtail-video

    One thing to try is to set the primary rendering mode to flash in the plugin settings.

    OK thanks – if I do that, will the player still go to HTML5 for iOS devices?

    Hmm, after I did that, I just observed the player load the entire video before beginning to play.

    Plugin Author JW Player

    @longtail-video

    Hm, it might have to do with how your videos are encoded. I would try running your videos through this tool – http://renaun.com/blog/2010/06/qtindexswapper-2/

Viewing 12 replies - 1 through 12 (of 12 total)
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