Slow loading and 504 error

  • hydrostar

    (@hydrostar)


    5 years, 11 months ago

    Hi,
    I noticed that when i go to back-end woocommerce/settings/checkout/cash on delivery the page is taking a lot of time to load, when i press the SAVE CHANGES button the page is taking a lot of time to load again and in the end i get an 504 BAD GATEWAY TIME-OUT.(if i revisit the settings page afterwards i can see that the changes i have made are saved)
    Also in the frond-end i see delay when i try to choose another shipping or payment method.
    Please tell me what could cause this problem. Its a critical issue because the customer may leave while waiting for checkout changes to load.

    Thanking you in advance,
    Aggelos Kogxylakis

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author FullStack-ing

    (@fullstackhouse)

    5 years, 11 months ago

    Hi Aggelos,

    Please refer to this thread -> https://wordpress.org/support/topic/not-able-to-open-cash-on-delivery/

    Whats your server specs? Is it shared? Using PHP7 can increase performance a lot.

    We are working on an update to eliminate timeout issues on heavy settings ( for the backend timeout issues ).

    Best Regards

    Thread Starter hydrostar

    (@hydrostar)

    5 years, 11 months ago

    I read the old topic and i answer
    1)my hosting is shared and i have the star web hosting service from top.host https://top.host/el/web-hosting.htm
    2)i use php version 7.2.4
    3)i cant find any error log on the log section of my plesk hosting concerning your plugin.
    4)Yesterday i added more shipping zones and shipping methods(using flexible shipping plugin). i did some test and i see if i have activated or deactivated the shipping methods it does the same delay and 504 error.
    i think that the problem is causing your plugin to delay is because i have added a shipping zone with many zip-postal codes (acs charges extra for hard to reach places i had to add 11277 postal codes from acs catalog)…. maybe i dont have anything else to do but to wait for the update release that hopfully fixes the problem.
    Thank you for the fast reply.

Viewing 2 replies - 1 through 2 (of 2 total)
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