Support » Plugin: CF7 Google Sheets Connector » Slow form submission when CF7 google sheet connector enabled

  • Resolved armandcarac

    (@armandcarac)


    Hi,
    We use the free version of the plugin on multiple websites and have noticed that the submission time of the cf7 forms was consistently and severely slowed down when the Google sheet connector is enabled.

    This is a problem from a user experience point of view, and it increases the number of duplicate form submissions, as visitors tend to click several times, thinking nothing happens.

    – WordPress 4.9.9
    – CF7 v 5.0.4 or 5.1.1 (both tested)
    – CF7 google sheet connector 2.5 or 2.8 (both tested)

    Forms take approximately 1 second to submit when the CF7 google sheet connector is disabled.
    When enabled, submissions take between 7 and 10 seconds.

    No error in the logs of the plugins or the wordpress logs.

    The call taking up to 10 seconds to submit the form is the call to /wp-json/contact-form-7/v1/contact-forms/1491/feedback.

    I am posting in this extension forum as we can clearly identify a link between the speed of the submission and the activation of the plugin.

    Is this a known issue? is there any fix we can apply?

    Other things we tried, without success:

    * Updating CF7 google sheet connector and CF7 to latest version (2.8 and 5.1.1) –> no difference
    * Switching from re-captcha v2 to re-captcha v3 –> no difference
    * Disabling other cf7 related plugins (contact form db) –> no difference
    * Increasing server limit memory from 256M to 4000M –> no difference
    * Refreshing the Google access key –> No difference

    Many thanks,
    Armand.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Abdullah WesternDeal

    (@westerndeal)

    Hello Armand,
    Glad to hear from you that you troubleshoot in different ways.

    Did not face such issues for slow down in submitting the form.
    I would like to know 2 things.
    1. Which PHP version is used on site?
    2. Are you using any SMTP for sending emails?
    May be there would be a minor conflict with other plugins you are using.

    If you can provide me more details of site with its credentials on email: helpdesk@gsheetconnector.com we would like to troubleshoot and identify the issue more for better idea.

    Feel free to let me know further.

    Thanks
    Abdullah.

    huynhminhnhan

    (@huynhminhnhan)

    Hi . I have a sample issue !
    I using PHP 7 and plugin WP Mail SMTP to sent Email .
    is there any fix we can apply?

Viewing 2 replies - 1 through 2 (of 2 total)
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