Support » Plugin: WP Customer Area » Slow file download

  • nmarque



    I use the plugin to send attached files to my clients (PDF / Word etc). The concern is that sometimes clients cannot download the documents, sometimes it takes 5 minutes per document, sometimes it’s instantaneous.
    We checked if it could come from our server but RAS on that side.

    Where can the problem come from?


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  • Hi,

    We had no report of such slow downloads so far. The fact that it is random, suggests some network connectivity issue, or memory getting saturated sometimes, or …

    It does not look like a software problem (neither WordPress nor our plugin).

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