Support » Plugin: Smush Image Compression and Optimization » Directory Smushing Did Not Smush

  • Because the free version was interminably slow and the directory smushing did not work at all, I decided to purchase the upgraded version. Guess what? It was interminably slow and the directory smushing did not work at all.

    Before canceling, I attempted to contact them to see if could get help. Since there is no phone support, I opted for their online support. When I did, I received a warning that I needed to enable my cookies, which were already enabled.

    I then tried two more browsers but received the same error message.

    So, owning a broken plug-in with no way of contacting support for help, I canceled and received a refund.

    Too bad – it looked like a promising plug-in.

Viewing 1 replies (of 1 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @markjordanphoto,

    hope you’re doing good and I’m really sorry for the frustration here!

    Because the free version was interminably slow and the directory smushing did not work at all, I decided to purchase the upgraded version. Guess what? It was interminably slow and the directory smushing did not work at all.

    We don’t have any recent reports about slow responses or non working Directory Smush. I believe that may be happening due to a conflict with another plugin.

    Before canceling, I attempted to contact them to see if could get help. Since there is no phone support, I opted for their online support. When I did, I received a warning that I needed to enable my cookies, which were already enabled.

    I then tried two more browsers but received the same error message.

    So, owning a broken plug-in with no way of contacting support for help, I canceled and received a refund.

    I’m really sorry about that. I understand that you couldn’t start a live chat with us, there’s still our contact form page that can be used for any issue by all means: https://premium.wpmudev.org/contact/

    I’ve already contacted our Accounting Department, in order to send over an email to you, so we could further assist you.
    Hope that reverts your feelings and eventually your rating here! 🙂

    Warm regards,
    Dimitris

Viewing 1 replies (of 1 total)
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