Support » Plugin: WooCommerce » Slow checkout with COD payment option

  • Resolved vaniivan

    (@vaniivan)


    Is there any specific reason why cash on delivery checkout option takes 18s before redirecting to thank-you vs PayPal which takes around 5s before redirecting to card processor?

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  • Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Is there any specific reason why cash on delivery checkout option takes 18s before redirecting to thank-you vs PayPal which takes around 5s before redirecting to card processor?

    The Cash on Delivery option should be very quick, as it doesn’t involve contacting outside services such as PayPal.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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