Support » Theme: Hueman » limited support with paid full package

  • andrewmperryman

    (@andrewmperryman)



    Yes the Theme is very good and successful pro features are buggy, hence the support response is going to be limited…

    I donate my free time to a non profit association and as a conscientious supporter I paid as a donation to this association regards the purchase of a life time update and support package for the Hueman Pro theme for this associations website. It has a team of people updating it for free too.

    Obviously my support questions were asked after searching, to the best of my knowledge their repository knowledge base and obvious a net search.

    I made some simple requests for information about code locations so I could myself customise our child theme function file, as presscustomizr had not documented the areas of my concerns themselves.

    It raised several tickets on their system to cover my questions going the right path, to find that they will only cover install issues & certain woo commerce issues.

    I thought paying for a Pro theme would help with information requests if I wished to change a background colour of say the sidebar but only to discover that I would not receive any support of this nature.

    Moral of the story, maybe it is not worth purchasing a paid pro package as the free support response is more accommodating. Regardsthe pro features as I said above they are a little buggy.

    i.e. classic banner will not cover the header area correctly even though the pictures are cropped correctly before upload (1380x280px) it’s as though theCSS rule cover; is superceded.

    The Pro font tabs are laggy as it calls in fonts to populate the dropdown array etc etc jumping the UI all over the place.

    So again not sure if it was worth the upgrade. Nicolas did finally respond to my questions but only after an email tennis match…lol

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