SlimStat stopped logging after update

  • Resolved shay2501

    (@shay2501)


    7 years, 8 months ago

    I updated wordpress and SlimStat and the plugin stopped logging. This did not happen in my DEV environment when I tested the updates, it is still logging.

    I have tried deactivating it and reactivating it. I backed up the directory, deleted it and put a fresh install in the plugins directory and it still does not log.

    I am not seeing anything in the log files that indicate the issue.

    Any suggestions on what I should try?

    https://wordpress.org/plugins/wp-slimstat/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    7 years, 8 months ago

    Hi,

    is the tracker reporting any specific error messages under Slimstat > Settings > Maintenance?

    What is your site URL?

    Jason

    ermayduran

    (@ermayduran)

    7 years, 8 months ago

    I have the same issue the slimstats plugin is not working. my website is http://advanceprobasketball.com

    feel free to contact me at ermay at advanceprobasketball dot com

    Thread Starter shay2501

    (@shay2501)

    7 years, 8 months ago

    Yes, I have one error:

    [08-05-16 10:03 pm] 211 Notice: Bot not tracked

    The site name is

    http://www.amazenu.com

    Plugin Author Jason Crouse

    (@coolmann)

    7 years, 8 months ago

    ermayduran, I would please ask you to start your own thread instead of hijacking someone else’s. Thank you.

    Plugin Author Jason Crouse

    (@coolmann)

    7 years, 8 months ago

    Hi Shay2501,

    while inspecting the source code, I noticed that the tracker is returning the following message:

    Request URL:https://www.amazenu.com/wp-admin/admin-ajax.php
Request Method:POST
Status Code:500 Internal Server Error
Remote Address:107.180.51.85:443

    This is a server error that your hosting service provider can help you troubleshoot, as they have access the server’s error log files. In the meanwhile, could you try changing the User Agent Accuracy parameter from HIGH to NORMAL (if you’re using Slimstat 4.3.6) and see if that helps? You can find it under Slimstat > Settings > Tracker tab.

    Jason.

    Thread Starter shay2501

    (@shay2501)

    7 years, 8 months ago

    Jason,

    I changed the setting and it didn’t help.

    I verified that admin-ajax.php was there and I had access to it.

    Then I disabled tracking in SlimStat, and deactivated another plugin that does some extra hardening. I re-enabled the tracking in SlimStat and it worked. Then I re-activated the security plugin and everything seems OK now.

    Thanks for your help.

    Shannon

    ermayduran

    (@ermayduran)

    7 years, 8 months ago

    Apologies for intruding. Your support threading system was not a 100% clear and I am still in need of help. I started a separate thread as per instructions.

    Regards,

    Plugin Author Jason Crouse

    (@coolmann)

    7 years, 8 months ago

    Then I re-activated the security plugin and everything seems OK now.

    Terrific! A review for Slimstat would be a nice way to say thank you:

    http://wordpress.org/support/view/plugin-reviews/wp-slimstat#postreviews

    Take care,
    Jason

    Plugin Author Jason Crouse

    (@coolmann)

    7 years, 8 months ago

    Apologies for intruding. Your support threading system was not a 100% clear and I am still in need of help.

    It’s okay, it happens sometimes. Thank you for starting a separate thread, I will address your issue there.

    Best,
    Jason

Viewing 9 replies - 1 through 9 (of 9 total)
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