Title: SlimStat Not Working Last modified: August 30, 2016 --- # SlimStat Not Working * Resolved [John](https://wordpress.org/support/users/jjd3/) * (@jjd3) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/) * Slimstat not working. Using latest version of Chrome and get no graphics or data. MS Explorer browser does show graphics but slimstat not collecting data. * [https://wordpress.org/plugins/wp-slimstat/](https://wordpress.org/plugins/wp-slimstat/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/slimstat-not-working-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/slimstat-not-working-2/page/2/?output_format=md) * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832256) * Url? * Thread Starter [John](https://wordpress.org/support/users/jjd3/) * (@jjd3) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832526) * [http://www.sketchview.org](http://www.sketchview.org) * Thanks * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832542) * I inspected the headers returned by your server, and this is what I got: * Remote Address: 65.254.248.195:80 Request URL: [http://www.sketchview.org/wp-admin/admin-ajax.php](http://www.sketchview.org/wp-admin/admin-ajax.php) Request Method: POST Status Code: 500 Internal Server Error * You may want to talk to your service provider or inspect your webserver log files to see why that is happening. Unless you have another plugin blocking access to admin-ajax.php * Cheers, Camu * Thread Starter [John](https://wordpress.org/support/users/jjd3/) * (@jjd3) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832558) * Thanks Camu. I have submitted a help ticket, with this information, to my service provider and will let you know what develops. Thanks, John * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832606) * Sure, keep us posted. * Thread Starter [John](https://wordpress.org/support/users/jjd3/) * (@jjd3) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832628) * Camu, I Forwarded your note directly to the service provider support. They resonded:“ I tried accessing the URL [http://www.sketchview.org/wp-admin/admin-ajax.php](http://www.sketchview.org/wp-admin/admin-ajax.php) and it is loading up with white blank page. There is no issue with the URL’s working since there are contents to be displayed in the browser. I suggest that you please check for WordPress support forums regarding this issue. “ * So it looks like I need to pursue finding some other plugin blocking access to admin-ajax.php.? Not aware of any such. Thanks, John * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832633) * John, * admin-ajax.php needs to be invoked with a HTTP POST request and an action parameter, in order to trigger the corresponding function. Checking that the URL loads in a web browser is not indicative of any particular issue. They should check the webserver error log, where the 500 Error message should be accompanied by a short description of the issue encountered while trying to fulfill that request. * Best, Camu * Thread Starter [John](https://wordpress.org/support/users/jjd3/) * (@jjd3) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832638) * Camu, Thanks. I have so relayed your more specific checking request to the Service Provider. I will keep you posted and hope this turns up the problem. Gratefully, John * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832648) * Great, let us know how it goes. * Thread Starter [John](https://wordpress.org/support/users/jjd3/) * (@jjd3) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832656) * Camu, They indicated they could not find the server error in the log, nor could they duplicate. “I am unable to locate any records regarding 500 Internal Server Error. Website functionality is working fine. You can verify the Error Logs . If you still get same error then please get back to us with steps to duplicate the issue. Sorry for the back and forth. john * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832658) * Well, something must have changed since last time I checked. Now I don’t see the 500 error message anymore, and actually my pageviews were tracked as expected. You should see the corresponding entries in your activity log. Can you confirm? * Camu * Thread Starter [John](https://wordpress.org/support/users/jjd3/) * (@jjd3) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832663) * Hi Camu, Glad no error persists. I believe I see your activity here: * Unknown Chrome 47 Windows 7 76.117.173.113 Adobe Flash Player 1280×1024 * Map View 12-12-15 10:42 pm * / 12-12-15 10:42 pm * / 12-12-15 10:42 pm * Unknown Safari 9 iPhone OS X Mobile Device 173.48.78.205 768×1024 * Map View 12-12-15 12:04 pm * Not sure what else to check for. Thanks, John * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832664) * Everything seems back to normal, no? Please ask the moderator to remove our IP addresss. We don’t feel comfortable having it there in public 🙁 * Thread Starter [John](https://wordpress.org/support/users/jjd3/) * (@jjd3) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832665) * Moderator please remove IP address I just posted. Thanks, JD * Thread Starter [John](https://wordpress.org/support/users/jjd3/) * (@jjd3) * [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/#post-6832666) * Camu, I do get the graphic showing hits when I access SlimStat overview with Internet Explorer 10. Thanks However I still get text lines only (vs. graphic) when I access Slimstat overview via Chrome Version 47.0.2526.80. John Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/slimstat-not-working-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/slimstat-not-working-2/page/2/?output_format=md) The topic ‘SlimStat Not Working’ is closed to new replies. * ![](https://ps.w.org/wp-slimstat/assets/icon.svg?rev=2832242) * [SlimStat Analytics](https://wordpress.org/plugins/wp-slimstat/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-slimstat/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-slimstat/) * [Active Topics](https://wordpress.org/support/plugin/wp-slimstat/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-slimstat/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-slimstat/reviews/) ## Tags * [slimstat](https://wordpress.org/support/topic-tag/slimstat/) * 18 replies * 2 participants * Last reply from: [Jason Crouse](https://wordpress.org/support/users/coolmann/) * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/slimstat-not-working-2/page/2/#post-6832679) * Status: resolved