Title: Slideshow not loading
Last modified: January 28, 2019

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# Slideshow not loading

 *  Resolved [Jacobdelnero](https://wordpress.org/support/users/jacobdelnero/)
 * (@jacobdelnero)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/slideshow-not-loading-7/)
 * The slideshow does not load when I visit my page. There is only text. Once I 
   refresh the page, the slideshow appears.
 * I have already tried switching the “Ajax Page Loading” option to “General”. This
   did not help.
 * Thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fslideshow-not-loading-7%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Macho Themes](https://wordpress.org/support/users/machothemes/)
 * (@machothemes)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/slideshow-not-loading-7/#post-11141147)
 * Hi [@jacobdelnero](https://wordpress.org/support/users/jacobdelnero/) – I’m seeing
   the slideshow loaded perfectly at the end of your page … could it be that you’re
   on a slow-er connection?
 * Thanks,
    Cristian.
 *  Thread Starter [Jacobdelnero](https://wordpress.org/support/users/jacobdelnero/)
 * (@jacobdelnero)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/slideshow-not-loading-7/#post-11141181)
 * Internet speed is 50 mbps download / 12 mbps upload. Should be good.
 * This issue happens both on my home and work network. I have tried to load on 
   Chrome and Explorer with the same results.
 *  [Macho Themes](https://wordpress.org/support/users/machothemes/)
 * (@machothemes)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/slideshow-not-loading-7/#post-11141246)
 * [@jacobdelnero](https://wordpress.org/support/users/jacobdelnero/) – screenshot
   taken with Chrome, on my Mac, on first site load:
 * > [View post on imgur.com](https://imgur.com/UrqobeV)
 * I’m having a real hard time figuring out how to test this at my end, since it’s
   worked fine every time I tried testing it.
 * Any way we could test this in Incognito mode in one of our preferred browsers?
    -  This reply was modified 7 years, 3 months ago by [Macho Themes](https://wordpress.org/support/users/machothemes/).
 *  Thread Starter [Jacobdelnero](https://wordpress.org/support/users/jacobdelnero/)
 * (@jacobdelnero)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/slideshow-not-loading-7/#post-11146406)
 * Thanks for the update. I have tried on 3 different wifi networks, on laptop, 
   desktop and mobile I get the same results. [Screenshot](https://imgur.com/a/KMnsYDN)
 * I cannot scroll down when visiting the page. Thank you
 *  [Miha](https://wordpress.org/support/users/mplusb/)
 * (@mplusb)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/slideshow-not-loading-7/#post-11147599)
 * Hello [@jacobdelnero](https://wordpress.org/support/users/jacobdelnero/),
 * Just double checked this on my end as well using Firefox and it loads as it should,
   here is a screenshot: [https://gyazo.com/fe42b0ccccef58fc0c4864ed63019684](https://gyazo.com/fe42b0ccccef58fc0c4864ed63019684)
 * We are unsure why that happens on your end but we have no way of duplicate it
   in order to investigate.
 * All the best,
    Mihaela
 *  Thread Starter [Jacobdelnero](https://wordpress.org/support/users/jacobdelnero/)
 * (@jacobdelnero)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/slideshow-not-loading-7/#post-11159361)
 * I see that when using a direct link to that page, the slideshow does indeed work.
   However if you manually type in the web address, or find the site organically,
   it shows up as text and not a slideshow.
 *  [Miha](https://wordpress.org/support/users/mplusb/)
 * (@mplusb)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/slideshow-not-loading-7/#post-11165550)
 * Hello [@jacobdelnero](https://wordpress.org/support/users/jacobdelnero/),
 * Thank you for explaining! I was able to find the issue after following your steps.
   
   It seems to be an incompatibility with your theme.
 * And it seems like you are using a premium theme and because of that we have no
   way of testing it with the plugin and finding a solution for the incompatibility.
   
   We will also reach out to PixelGrade regarding this maybe we can find a solution
   for a next update.
 * Thank you,
    Mihaela

Viewing 7 replies - 1 through 7 (of 7 total)

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## Tags

 * [loading](https://wordpress.org/support/topic-tag/loading/)
 * [slideshow](https://wordpress.org/support/topic-tag/slideshow/)
 * [view](https://wordpress.org/support/topic-tag/view/)

 * 7 replies
 * 3 participants
 * Last reply from: [Miha](https://wordpress.org/support/users/mplusb/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/slideshow-not-loading-7/#post-11165550)
 * Status: resolved