Support » Plugin: NextGEN Gallery - WordPress Gallery Plugin » Slideshow displays using IP only (not domain name)

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  • Plugin Author photocrati


    @rolfs00 – This is a classic “migration” (or what we refer to as) issue, please read this article:

    IF following the directions there does not resolve this issue, please submit a Bug Report ( … please reference this topic) as you will likely have need of our “Reset Tool” plugin to sort out any other initial activation paths that are saved to the database.


    – Cais.

    Hello Cais,

    THank you for the rapid response!

    Unfortunately, I can’t even get started. The directions you sent refer to a setting under Gallery >> Other Options. However, this particular submenu does not exist for me. If you would like to provide me an email address, I can send you a screenshot. However, my options under Gallery are:

    Add Gallery / Images
    Manage Gallery
    Reset / Uninstall

    I cannot find any reference to Lightbox at all under any of these menus. For your reference, I am using ver 1.9.13.

    Thanks again for your rapid response and willingness (and patience) to help me.


    Plugin Author photocrati


    @rolfs00 – Sorry, the reference I made was to the current version of NextGEN Gallery not the NextGEN Legacy version you are apparently using.

    I misread your original post, why is this the case?

    Upgrading to version 2.X solves this, but this option is unavailable to us.

    – Cais.

    PS: We are not actively supporting NextGEN Legacy versions at this time. C.


    I can’t update because NextGen 2.X is not fully compatible with Shopp. When I upgrade NextGen, it slows down our Museum Gift Shop unbelievably (taking about 2 minutes for each product to load). If you wanted, I can set it up so that you can reproduce this same result (e.g. you can see how quickly it loads now, and then I will upgrade NextGen so that you can verify the results.)

    I have already spoken with the Shopp developers, and they isolated the issue to being with NextGen. Because of this, I am reaching out to you in order to help find a solution.

Viewing 4 replies - 1 through 4 (of 4 total)
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