Support » Plugin: Product Video Gallery for Woocommerce » Slider Thumbnails disappeared and are now causing problems

  • Resolved photomj

    (@photomj)


    I have been using your Product Video Gallery for Woo Commerce for months, and it has worked fine.

    Last week, I noticed that all the videos were missing out of my listings! Only a box with an “X” showed instead of the video thumbnails.

    I went back into each listing, and just “saved/updated” it again, and the videos showed again. (This was a PITA to do on dozens of listings.)

    This worked except for three listings….

    I went back to investigate today, and where last week the listings were showing the “X” in place of the video, now all three listings are totally screwed up. Nothing is showing on the page except for the image itself. None of the description, pricing, etc., is showing.

    The videos are fine on YouTube. If I save the listing without the video link, it works and shows fine. If I add the video link again, the whole listing screws up again.

    Do you have any idea why this is happening on these three listings or why all the videos went “missing” in the first place?

    I am using Version 1.4.0.7.

Viewing 7 replies - 16 through 22 (of 22 total)
  • Thread Starter photomj

    (@photomj)

    Why would your plug in require a high res image for a thumbnail?

    Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    Hello,

    Can you please remove the current plugin and download new zip from here and check it is working well on your site? I’ll release a new update if it is working well on your site. 

    https://www.dropbox.com/s/mto0uk4ssl7jrz3/product-video-gallery-slider-for-woocommerce.zip?dl=1

    Thank You.

    Nomadr

    (@nomadr)

    I was having the same issue as @photomj . Downloaded and installed the update from Dropbox. This looks to have resolved my issue.

    Thread Starter photomj

    (@photomj)

    We’re 99% of the way there.

    The update worked fine on two of the three listings. For the third listing, the thumbnail does show in the thumbnail area, but when you click on the thumbnail, the larger image is just blank white. If you open the first image in the zoom mode, and then click to the next image, the video is there.

    So, the video thumbnail shows, and the video is there, but when you click on the video thumbnail, it shows white.

    Just went back to look and now it seems fine? This was the listing that was off: https://www.healingstonesforyou.com/product/labradorite-dagger-pendant-g-hsfy09302215/

    Thanks for the fix.

    Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    Hello @photomj,

    I’ve checked your 3 products. The video is coming when I click on the video thumbnail.

    Please clear your browser cache and try again.

    Thank You.

    Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    Hi there,
    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter photomj

    (@photomj)

    Thanks for the help.

Viewing 7 replies - 16 through 22 (of 22 total)
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