Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor matchalabs

    (@matchalabs)

    Hi there,

    It looks like something within the main content area of the page is breaking and preventing it from fully loading.

    There are no errors so it’s not possible for me to determine what’s causing the issue and whether it’s relating to Meta Slider.

    If you remove just the Meta Slider shortcode does the page load ok?

    Thanks,
    Dave

    Thread Starter osu9400

    (@osu9400)

    Yes. I removed the brackets so you can see it load.

    Plugin Contributor matchalabs

    (@matchalabs)

    Ok great thanks, I can see the rest of the page loading now.

    The theme looks like it’s a premium theme so I’m unable to download and test.

    Have you tried deactivating all other plugins to see if Meta Slider will load on it’s own?

    It might be a shortcode processing related issue which the theme’s author might be able to help with?

    Thanks,
    Dave

    Thread Starter osu9400

    (@osu9400)

    Disabling plugins was one of the first things I did. I disabled everything except WooCommerce itself. Here’s the free version of the theme https://wordpress.org/themes/tienda-basic/

    Plugin Contributor matchalabs

    (@matchalabs)

    Hi there,

    Thanks for sending through the theme link – I was able to install it and confirm Meta Slider is working ok.

    Could you provide more details on how you’re using Meta Slider – are you pasting the shortcode in the main content area of the page or are you using a widget or other method?

    Thanks,
    Dave

    Thread Starter osu9400

    (@osu9400)

    It’s interesting this was working before the WP4.7 and metaslider 3.4 upgrades.

    Plugin Contributor matchalabs

    (@matchalabs)

    Hi Osu,

    Yes, it’s a tricky one. Hopefully we will get to the bottom of it.

    Please can you try rolling back to Meta Slider v3.3.7, instructions here:

    https://wordpress.org/support/topic/meta-slider-3-4-update/

    Then report back here?

    – If it starts working then we know there is a problem with the Meta Slider 3.4 update.
    – If it is still broken then the issue will be with the WordPress 4.7 update, and we’ll need to do some further investigation.

    Regards,
    Tom

    Thread Starter osu9400

    (@osu9400)

    Figured it out! My PHP version was set to 7.0. Once I moved it down to 5.6 it started working again. It appears the plugin is incompatible with 7.x.

    Thanks for your efforts.

    Thread Starter osu9400

    (@osu9400)

    BTW, PHP7 is not a requirement for me. This is a test site.

    So what is the deal on this. Right now my business site is useless and I am evaluating other sliders.

    Thread Starter osu9400

    (@osu9400)

    I just switched from PHP7 to 5.6

Viewing 11 replies - 1 through 11 (of 11 total)
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