Anyone?
I would like some support and assistance. I don’t think we will keep using UR Image Slider if I don’t get some answers ’til the end of this week for the lack of support in this situations.
Hi @casprom,
Sorry for the delay due to the weekends.
You said, “A couple of days ago UR Image Slider started to do something that never happened before”.
I think it’s working perfectly before.
I saw the screenshot, it seems something conflicting with the plugin.
Please share the live page URL to check the plugin from my side.
Also, try to remember if you made any changes on site recently. Install a new plugin or theme?
Thanks
Hi @farazfrank thank you for the reply.
You can check that this behaviour is going on even with previous sliders we made here:
Here
We haven’t added any plugin or theme recently. In fact it started to do this just before I had another issue to work on the site that was related to other plugin (Imagify) that was a smaller issue (a page in the Back office wasn’t showing up properly) and the support theme of it was aware it was a recurrent issue that their users have been reporting, but to solve it we only edited a specific file inside that plugin’s folder, so I don’t think the two are related.
This is all that happened but if you’ve any question or remember anything that might be the issue and that I can help you confirm it from my side, to help you fix this as soon as possible, I’ll glad to help and will be checking this Thread every few hours.
Hi @casprom,
Here is what I found:
Your slider output code: https://prnt.sc/S5NZW4jclkL2
The slider code should be like that: https://prnt.sc/6QFmpByMLQJA
This means, any image optimization plugin making changes in the plugin output code.
Try to deactivate the other plugins OR image optimization plugins one by one to find out this.
I hope this will help to fix your problem.
Thanks
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This reply was modified 1 year, 11 months ago by
FARAZFRANK.
Howdy,
Yesterday when I saw your message I run a couple of tests straight away and yep I’ve confirmed that it was due to the plugin that was modified on the same day (Imagify) as the issues started. I’ve been in contact ever since with them to try to have them fix the modifications that they did.
I will keep you updated if anything comes up on your side.
Thank you for your time and attention on helping us, much appreciated.
Hi @casprom,
Thanks for this update.
I hope you will get a resolution ASAP.
Do a favor, if you like our slider plugin and our support was helpful to you then please rate & review our plugin will your kind words.
Rate & Review Link: https://wordpress.org/support/plugin/ultimate-responsive-image-slider/reviews/
It will help a lot.
Thanks & Have a great day ahead 🙂
Hi @casprom,
I asked for help from Imagify and they share a helper plugin to fix it.
Can you contact me on my site So, I can implement this for you?
https://wordpress.org/support/topic/plugin-compatibility-73/
Thanks
