Support » Theme: Grow » Good theme, but poor documentation and spotty technical support for image slider

  • I was having problems with the Home Page slider and its images resizing/cropping incorrectly on my phone Chrome browser, as well as three different Windows 7 desktop browsers, so I upgraded to the paid version, Grow Pro 1.4.6 in order to get technical support. I had chosen a full width ThinkUpThemes slider for the home page and populated it with three images of the recommended size. After four days of back and forth (at one reply per day) with their technical support, I was informed that what I was reporting was not a bug, but a request for enhancement for which they are not responsible, and that I should try fixing the problem myself with a child theme. This was to me a blatant miscategorization of a major shortcoming in their software, and I told my tech support person that. Also, I looked at their theme with an eye toward fixing it and for someone who is not familiar with the source, it was no easy task. I then posted my dissatisfaction to the ThinkUpThemes Facebook page, where I was told that FB is for marketing only and that I should use the support website. I told them that I had already done that, was dissatisfied and could they please pass my help request to someone who could help me. The next day, I received a reply for a more knowledgeable support person who informed me that I simply needed to disable my full width slider selection. Once I did that, I had to experiment with the max slider height property, but I eventually got the slider working properly in all the circumstances that I could test. However the Pro version offers different slider options, and I am using the ThinkUpSlider slider in which both the Enable Full-Width Slider and Slider Height (Max) selections are hidden. In order to modify those options, I found that I had to first choose Image Slider as my Home Page Slider. And after I modified them, I had to to change back to ThinkUpSlider. This made testing different max slider heights a bit cumbersome, but it worked and looks great.

    • This topic was modified 2 years, 4 months ago by lcweltman.
    • This topic was modified 2 years, 4 months ago by lcweltman.
    • This topic was modified 2 years, 4 months ago by lcweltman. Reason: Finally got meaningful technical support
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