Site’s homepage errors out only when I log out

  • bksub84

    (@bksub84)


    3 years, 2 months ago

    telewise[dot]com is the site in trouble.
    When you go to this URL, you will see a bunch of error but scroll down, you will see the site content. Also, when you click on other pages such as About, Services and Contact it does not error out.
    It is weird that I do not see any of these errors when I click on “Visit Site” from my Dashboard as I am logged in. Even the slider is working perfectly fine.

    Any pointers on what could be causing this?

    Php is at 7.4 version
    Wordpress is at 5.6.1

    Plug-ins used:
    Slider Revolution
    Contact Form 7
    Fusion Core

    Theme Avada

    • This topic was modified 3 years, 2 months ago by bksub84.
    • This topic was modified 3 years, 2 months ago by bksub84.
    • This topic was modified 3 years, 2 months ago by bksub84.
Viewing 3 replies - 1 through 3 (of 3 total)
  • lisa

    (@contentiskey)

    3 years, 2 months ago

    Contact the teams most familiar with the products purchased to get ideas to resolve errors.

    -Revolution Slider Plugin Support
    https://www.sliderrevolution.com/

    -Avada Theme Support
    https://avada.theme-fusion.com/

    Thread Starter bksub84

    (@bksub84)

    3 years, 2 months ago

    Ok @contentiskey Thank you! I will contact them for the error specifics.
    But why would it work fine when accessing the site from Dashboard vs logged out?

    lisa

    (@contentiskey)

    3 years, 2 months ago

    -depends on the origin and extent of the error.

    -if you want to try to do some troubleshooting on your own before contacting Avada and Revolution slider teams to try to narrow the source of the error: install health check plugin which can be used in troubleshooting mode to deactivate all plugins and theme
    https://wordpress.org/plugins/health-check/

    -contact the plugin + theme specific support teams for advice to resolve error(s). since the theme and plugin are not in the WordPress.org repositories, volunteers on this forum are not able to dig into the files.

Viewing 3 replies - 1 through 3 (of 3 total)
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