Support » Plugin: SiteOrigin CSS » SiteOriginCSS- Code inspector magnifying glass disappears

  • Resolved mia327

    (@mia327)


    I am attempting to navigate to other pages of my website within the SiteOrigin CSS visual editor. When I click on the magnifying glass in the code inspector bar, in order to do so, it disappears once the page loads, and I cannot reopen the code inspector. I’ve tried FireFox Quantum 60.0.2, Opera 53.0, and Microsoft Edge with browser plug-ins and add-ons disabled. I tried disabling all of my WordPress plug-ins but it did not fix the problem. I am using the Photography Theme by ThemeGoods. How do I access the code inspector again once I have navigated to the page I need to edit?

    • This topic was modified 1 year, 7 months ago by mia327.
    • This topic was modified 1 year, 7 months ago by mia327. Reason: additional information, spelling
Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support alexgso

    (@alexgso)

    Hi mia327,

    That’s odd. To confirm, does this issue occur if you temporarily change theme?

    Hi Alex,

    Thank you for your reply. I haven’t attempted to change themes, because I’m set on the theme I want to use. Should I try changing it anyway, just to see if the problem is connected to the theme? Will I lose any of my changes to my current theme if I do this?

    Plugin Support alexgso

    (@alexgso)

    Hi mia327,

    Yes. Changing your theme temporarily will allow us to identify if the issue is coming from the theme. It’s perfectly safe to change the theme, WordPress will store all of your theme specific settings in an inactive state while another theme is being used and then use them again once you switch back t your current theme.

    I agree with Mia, the inspector is NOT visible anymore once switched to another page. I tried to switch themes as suggested above; no difference, still no inspector.

    Addition

    I just installaed an older version 1.1.12. Now it is working again. Some kind of bug in the latest version.

    Plugin Author Andrew Misplon

    (@misplon)

    Hi Shop Tester. We’d be more than happy to assist and help resolve the problem. Please open a new support topic as each WordPress install is a little but different. We’ll assist ASAP on Monday morning. Thanks!

    I’m glad I’m not the only one with this issue. I figured out a kind of workaround for the code inspector issue. Since it automatically loads the homepage with the code inspector active, I had to change the homepage to my other pages, one by one, until they were edited. The only page I couldn’t edit was the Blog posts page, which WordPress will not allow to be set as the homepage. I have not changed my theme yet, since the workaround sufficed for the time being.

    Plugin Support alexgso

    (@alexgso)

    Hi mia327,

    Can you please confirm that changing theme didn’t help? I ask because while @evolinestore did state that they were experiencing something similar, it’s quite possible the source of this issue is completely different.

    To clarify, the issue you’re facing is a very common sign of a plugin/theme conflict which is why we’re pushing to verify if this is the case or not. We’re also still not able to verify this issue so that also suggests that it could be a related to a plugin/theme conflict.

    Plugin Support alexgso

    (@alexgso)

    Hi Everybody,

    We’ve managed to replicate this issue with the help of a user on our forums. This issue will be fixed shortly.

    That is great to know, Alexgso. I haven’t changed my theme since it looks like there is a fix for the bug in the works.

    Just to let you guys know that I’m also experiencing the exact same problem. Changing theme did not help. Thank you.

    Plugin Support alexgso

    (@alexgso)

    Hi Everyone,

    We’re very sorry about this issue! This will be fixed very shortly in a plugin update.

    Thank you, alexgso, for the followup.

    Plugin Support alexgso

    (@alexgso)

    Hi Everyone,

    We’ve released an update that contains the fix for this issue. Please update SiteOrigin CSS and if it doesn’t work for you, please clear your browser cache.

    Fantastic. Thanks so much, alexgso. It is working now and I can finally access the code inspector whilst navigating to other pages. Hooray! 🙂

Viewing 15 replies - 1 through 15 (of 15 total)
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