Hi @brotherbill
Sorry to hear about this.
If the Page Builder tab is missing, that sounds like a plugin conflict. Please, deactivate all non-SiteOrigin plugins in one go, does the tab return? If it does, reactivate your plugins one by one, checking a page after each activation. Are you able to find the conflicting plugin, assuming that’s the problem?
Same problem. To find the guilty plugin I installed wp4.9 on a local machine and added each plugin that is installed on my production-site step by step after I installed SiteBuilder + Widget Bundle.
No problem – SiteOrigin PageBuilder works. Curious…
Same problem here. With WP 4.9 Page Builder plugin enabled, the tab is missing in the editor. Once I disable the Page Builder plugin, the tab is back – but when I click on it, it displays the plugin-page from wordpress.org in a popup window.
Edit: Downgraded to 4.8.3 – pages are opened in the Page Builder editor again
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This reply was modified 6 years, 10 months ago by
augschburger.
Hi augschburger. 4.9 and Page Builder work on our side. Please, deactivate all other plugins in one go, does the issue resolve with only Page Builder activated? Let me know how that goes and we’ll take it from there.
@kpwebdesign any chance there is caching o your live site?
Plugin Contributor
alexgso
(@alexgso)
Hi augschburger,
The tab being added when SiteOrigin page Builder isn’t active is being added by the theme – it’s not technically the same tab, it’s purely a placeholder.
Can you, @brotherbill and @kpwebdesign please run a plugin conflict test? You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue. You’ll need to clear all your caches after disabling your plugins. So just to confirm, double check if the issue is coming up while all other plugins are disabled.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue. Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
You could also try temporarily switching to a default WordPress theme like Twenty Sixteen. Default WordPress themes are generally very light weight which lowers the chance that they’ll conflict with plugins, so they’re a good way to test if your original theme is the source of the issue.
Please, deactivate all other plugins in one go, does the issue resolve with only Page Builder activated?
Tried that first, but without any success. Downgrade to WP 4.8.3 solved my problems for now.
Okay, here’s the weird part. After trying different things yesterday and then finally posting my problem on the forum I decided to quit working for the day and set out first thing this morning to deactivate my plugins and reactivate them one at a time, as several advised.
I was about to do that this morning when I decided on a whim to look at one of my pages in the editor. I was amazed to see that PageBuilder was there and working. All I did since yesterday was to get out of WordPress and turn off my computer.
Thanks for help from everyone. I’m satisfied to leave it alone, but if anyone has an idea of what could cause this, I’d love to know.
Same here. Issue seems to be quite common folks.
Pagebuilder tab disappeared in WP editor after updating WP to 4.9.
Page builder dead, editor contents not being parsed any more.
Disabling all other plugins makes no differnce.
Help, please.
To me this seems to be a conflict with the new editor features (ErrorChecking, Syntax Highlighting) in WP 4.9. ..
Plugin Contributor
alexgso
(@alexgso)
Hi everyone,
Based on brotherbill and another user (through our support). I suspect it’s possible this may be an issue related to browser cache. Can everyone please try clearing your browser cache to see if that helps?
Thanks alexgso, but no difference after clearing cache…
Tested in Chrome and Firefox.
Please, also test with all plugins deactivated except Page Builder and a default theme like Twenty Sixteen, that would be the ultimate baseline.
If the issue persists, if you’re able to turn debug on in wp-config.php, that might reveal the issue:
https://codex.wordpress.org/WP_DEBUG
You can also check for console errors when editing a page:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
Thanks Andrew, I already had a look into console.
/wp-includes/js/mediaelement/mediaelement-and-player.min.js?ver=4.2.6-78496d1
throws several errors and probably stops JS processing.
Only in 4.9 – not in my identical second install with 4.8.3.
To me it’s a JS problem because the frontend just works fine…
What do you think?
Thanks. If possible, please, could you send the error specifics.
I’ve had two positive reports of issues being fixed by turning Page Builder caching off.
Settings > Page Builder > Content > Content Cache. Does that help anyone here still experiencing issues?
