• Resolved minkerr

    (@minkerr)


    Hi There,

    I keep getting an error that states: “A problem on your site is preventing sitemaps from functioning properly. We found an issue with your sitemap sitemap.xml, but unfortunately, we couldn’t fix it. Please contact our support.”

    I’ve tried running the SmartCrawl’s Sitemap Troubleshooting feature, yet it didn’t work.

    Could you let me know how to fix this error?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Pawel – WPMU DEV Support

    (@wpmudev-support9)

    Hello @minkerr !

    I trust you’re doing well today!

    Since we don’t have the site’s URL, we can’t check what exactly is happening. However, please try the following in wp-admin:

    – visit Settings >> Permalinks
    – click Save without making any changes
    – clear all caches
    – test again

    If the issue persists, please share the site’s URL so we can take a closer look at the issue.

    Best regards,
    Pawel

    businessquestions

    (@businessquestions)

    Dear @wpmudev-support9 ,

    On our website we do get the same error. The above steps where applied, but don’t help. Our website is phyrai.com

    Kind regards,

    G.

    Plugin Author Hassan Akhtar

    (@khaxan)

    Hi @businessquestions,

    I tried accessing your sitemap but it seems to lead to a 404 error: https://phyrai.com/sitemap.xml

    Is the SmartCrawl sitemap module active on the site?

    Thanks,
    Hassan

    businessquestions

    (@businessquestions)

    Hi @khaxan ,

    The SmartCrawl sitemap module is active. When switching to the WordPress Core Sitemap, it works. But the SmartCrawl Sitemap isn’t.

    Kind regards,

    G.

    Plugin Author Hassan Akhtar

    (@khaxan)

    @businessquestions I think it might be because there’s no content on the site. Once you publish something the sitemap should start working.

    businessquestions

    (@businessquestions)

    @khaxan , thank you. I will look if that solves the problem.

    Thread Starter minkerr

    (@minkerr)

    Hi @wpmudev-support9

    I tried the above steps and it doesn’t work. I have plenty of content on the website so I’m unsure what the issue is here.

    I’m currently testing with Yoast now and it’s working.

    Plugin Support Adam – WPMU DEV Support

    (@wpmudev-support8)

    Hi @minkerr

    I hope you’re well today and I’m sorry that you’re experiencing the issue.

    Please note: you’re absolutely welcome to follow this ticket and keep an eye on it but please start a separate ticket of your own, as per this forum rules.

    We’ll then assist you there.

    Kind regards,
    Adam

    Plugin Support Adam – WPMU DEV Support

    (@wpmudev-support8)

    Hi @minkerr

    Please disregard my post above. I made a mistake and I apologize for creating confusion!

    Let me take a step back and refer to the actual issue:

    would you mind sharing an URL to the sitemap of your site so we could take a look?

    Also, the issue started to happen just recently e.g. after plugin update but was fine before or it’s that you just started using SmartCrawl and the issue is from the beginning?

    Kind regards,
    Adam

    Thread Starter minkerr

    (@minkerr)

    @wpmudev-support8

    I was able to fix it on my end so I’m all set for now. Thank you!

Viewing 10 replies - 1 through 10 (of 10 total)
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