Support » Plugin: SiteLock Security » Sitelock Reseller Id is required

  • Resolved rohandanu

    (@rohandanu)



    i’m try to sitelock free plan, but can not create sitelock account it asking reseller id from me. i was downloaded this plugin

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Adam W. Warner

    (@awarner20)

    Hi @rohandanu,

    Can you provide a few more details so we can dig in and see what’s going on?

    In our plugin, when you are asked to log in, you have some choices to log into a current SiteLock account, log into your Hosting account (because many hosts provide SiteLock’s services), or to Create a Free Account.

    I assume you chose “Create Free Account”. Is this where you’re seeing the question about providing a reseller id?

    If so, can you please provide a screenshot of that screen so I can look deeper and provide feedback to SiteLock?

    Image

    Please find the image

    Plugin Contributor Adam W. Warner

    (@awarner20)

    Thank you very much for the screenshot. I’ve notified our team and we will get this corrected as soon as possible. I’ll follow up here later today with further information.

    Plugin Contributor Adam W. Warner

    (@awarner20)

    Hi again @rohandanu,

    This has now been corrected and you should be able to continue through the account creation process.

    Thank you for your patience and for giving us the opportunity to correct this signup bug:)

    Thank you… it is working now…

Viewing 5 replies - 1 through 5 (of 5 total)
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