Support » Plugin: Site Kit by Google - Analytics, Search Console, AdSense, Speed » SiteKit is showing Blank screen after Server Migration.

  • Resolved enteons

    (@enteons)


    I recently migrated my server from shared hosting to a WHM managed Cloud server.
    I have migrated 7 websites. In which 3 of the websites Sitekit is showing errors.
    After clicking on Sitekit, Its showing blank screen only.

    The affected websites are
    enteons.com
    auraax.com
    nihaorestro.com

    All the site’s health are good but will be providing the log on the private Google Forms.

    But while inspecting the sites, on Compile It shows the same errors on the 3 websites respectively as pasted below.

    load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.4.2:8 JQMIGRATE: Migrate is installed, version 1.4.1
    googlesitekit-wp-dashboard.js:41 Uncaught TypeError: Cannot read property ‘active’ of undefined
    at Object.<anonymous> (googlesitekit-wp-dashboard.js:41)
    at Object.<anonymous> (googlesitekit-wp-dashboard.js:41)
    at __webpack_require__ (googlesitekit-wp-dashboard.js:1)
    at Object.<anonymous> (googlesitekit-wp-dashboard.js:41)
    at __webpack_require__ (googlesitekit-wp-dashboard.js:1)
    at Module.<anonymous> (googlesitekit-wp-dashboard.js:41)
    at Module.<anonymous> (googlesitekit-wp-dashboard.js:41)
    at __webpack_require__ (googlesitekit-wp-dashboard.js:1)
    at a (googlesitekit-wp-dashboard.js:1)
    at googlesitekit-wp-dashboard.js:1

    Kindly provide me the solution.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • I am having the same issue.

    Plugin Support James Osborne

    (@jamesosborne)

    @enteons Thanks for getting in touch, and providing the additional information. Can you inform me of the following and we can hopefully assist:
    1. Does this issue occur with just the Search Console active?
    2. Do you encounter the same white screenshot when using a Chrome browser incognito window?
    3. Can you also provide your Site Health information for one of the sites which successfully connected?

    @nteg If you can open a new support topic and provide the same information what would be great, we can investigate your case specifically. To share your Site Health information you can use this form if you prefer to share privately.

    Thread Starter enteons

    (@enteons)

    1. No

    2. In incognito mode, There is no white screenshot / Its working fine. But a notification mark (red notification) is on the Sitekit. Check – https://ibb.co/K6fQwJ0

    3. Here is the Site health information about a successfully connected (After Migration) website.

    
    ### wp-core ###
    
    version: 5.4.2
    site_language: en_US
    user_language: en_US
    timezone: +05:30
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 2
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/entetinx/TorqueXpert.com
    wordpress_size: 2.48 GB (2661718354 bytes)
    uploads_path: /home/entetinx/TorqueXpert.com/wp-content/uploads
    uploads_size: 839.07 MB (879824295 bytes)
    themes_path: /home/entetinx/TorqueXpert.com/wp-content/themes
    themes_size: 14.60 MB (15311222 bytes)
    plugins_path: /home/entetinx/TorqueXpert.com/wp-content/plugins
    plugins_size: 150.44 MB (157744950 bytes)
    database_size: 22.97 MB (24087947 bytes)
    total_size: 3.48 GB (3738686768 bytes)
    
    ### wp-active-theme ###
    
    name: Papr Child (papr-child)
    version: 1.0.1
    author: Axilthemes
    author_website: http://axilthemes.com
    parent_theme: Papr (papr)
    theme_features: editor-style, title-tag, post-thumbnails, automatic-feed-links, html5, post-formats, woocommerce, responsive-embeds, wp-block-styles, editor-styles, menus, align-wide, editor-color-palette, editor-font-sizes, widgets
    theme_path: /home/entetinx/TorqueXpert.com/wp-content/themes/papr-child
    
    ### wp-parent-theme ###
    
    name: Papr (papr)
    version: 1.2.5
    author: Axilthemes
    author_website: http://axilthemes.com
    theme_path: /home/entetinx/TorqueXpert.com/wp-content/themes/papr
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty: version: 1.4, author: the WordPress team
    
    ### wp-plugins-active (30) ###
    
    Accelerated Mobile Pages: version: 1.0.52, author: Ahmed Kaludi, Mohammed Kaludi
    Ad Blocker Notify Lite: version: 2.4.0, author: Admiral
    AdSense Invalid Click Protector: version: 1.2.4, author: Saumya Majumder
    Akismet Anti-Spam: version: 4.1.6, author: Automattic
    Autoptimize: version: 2.7.3, author: Frank Goossens (futtta)
    Axil Panels: version: 1.1, author: Axilthemes
    Breadcrumb NavXT: version: 6.5.0, author: John Havlik
    Classic Editor: version: 1.5, author: WordPress Contributors
    CMB2: version: 2.7.0, author: CMB2 team
    Contact Form 7: version: 5.1.9, author: Takayuki Miyoshi
    Elementor: version: 2.9.12, author: Elementor.com
    EWWW Image Optimizer: version: 5.4.1, author: Exactly WWW
    Instant Articles for WP: version: 4.2.1, author: Automattic, Dekode, Facebook
    Invisible reCaptcha: version: 1.2.3, author: Mihai Chelaru
    LuckyWP Table of Contents: version: 2.1.3, author: LuckyWP
    MC4WP: Mailchimp for WordPress: version: 4.7.8, author: ibericode
    MultiLine files for Contact Form 7: version: 1.8, author: Zluck Solutions
    One Click Demo Import: version: 2.5.2, author: ProteusThemes
    OneSignal Push Notifications: version: 2.1.2, author: OneSignal
    PageLayer: version: 1.1.4, author: Pagelayer Team
    Papr Elements: version: 1.1, author: Axilthemes
    PublishPress Capabilities: version: 1.9.12, author: PublishPress
    Rank Math SEO: version: 1.0.44.1, author: Rank Math
    Redux Framework: version: 3.6.18, author: Team Redux
    Shared Counts: version: 1.3.0, author: Bill Erickson & Jared Atchison
    Site Kit by Google: version: 1.10.0, author: Google
    Smash Balloon Instagram Feed: version: 2.4.3, author: Smash Balloon
    UpdraftPlus - Backup/Restore: version: 1.16.25, author: UpdraftPlus.Com, DavidAnderson
    Wordfence Assistant: version: 1.0.7, author: Wordfence
    Wordfence Security: version: 7.4.8, author: Wordfence
    
    ### wp-media ###
    
    image_editor: EWWWIO_Imagick_Editor
    imagick_module_version: 1690
    imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2020-04-01 https://imagemagick.org
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-1127.10.1.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.3.19 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 300
    memory_limit: 512M
    max_input_time: 60
    upload_max_size: 512M
    php_post_max_size: 264M
    curl_version: 7.70.0 OpenSSL/1.1.1g
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.3.23-MariaDB
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/entetinx/TorqueXpert.com/wp-content
    WP_PLUGIN_DIR: /home/entetinx/TorqueXpert.com/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### luckywp-table-of-contents ###
    
    domVersion: 20031129
    libxmlVersion: 2.9.7
    intlVersion: not loaded
    icuVersion: not loaded
    settings: {"lwptoc_general":{"min":2,"depth":6,"hierarchical":true,"numeration":"decimalnested","numerationSuffix":"none","title":"Contents","toggle":true,"labelShow":"show","labelHide":"hide","hideItems":false,"smoothScroll":true,"smoothScrollOffset":24},"lwptoc_appearance":{"width":"auto","float":"none","titleFontSize":"default","titleFontWeight":"bold","itemsFontSize":"90%","colorScheme":"light","backgroundColor":null,"borderColor":null,"titleColor":null,"linkColor":null,"hoverLinkColor":null,"visitedLinkColor":null},"lwptoc_autoInsert":{"enable":true,"position":"beforefirstheading","postTypes":["post"]},"lwptoc_processingHeadings":{"postTypes":null},"lwptoc_misc":{"skipHeadingLevel":null,"skipHeadingText":null,"hashFormat":"asheading","hashConvertToLowercase":false,"hashReplaceUnderlinesToDashes":false,"wrapNoindex":false,"useNofollow":false,"showMetaboxPostTypes":null,"listMarkupTags":"div","containerClass":null}}
    
    ### google-site-kit ###
    
    version: 1.10.0
    php_version: 7.3.19
    wp_version: 5.4.2
    reference_url: https://www.torquexpert.com
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    active_modules: site-verification, search-console, adsense, analytics, pagespeed-insights
    required_scopes: 
    	openid: ✅
    	https://www.googleapis.com/auth/userinfo.profile: ✅
    	https://www.googleapis.com/auth/userinfo.email: ✅
    	https://www.googleapis.com/auth/siteverification: ✅
    	https://www.googleapis.com/auth/webmasters: ✅
    	https://www.googleapis.com/auth/adsense.readonly: ✅
    	https://www.googleapis.com/auth/analytics.readonly: ✅
    search_console_property: https://www.torquexpert.com/
    adsense_account_id: pub-209•••••••••••••
    adsense_client_id: ca-pub-209•••••••••••••
    adsense_account_status: graylisted
    adsense_use_snippet: yes
    analytics_account_id: 1595•••••
    analytics_property_id: UA-1595•••••••
    analytics_profile_id: 2141•••••
    analytics_use_snippet: yes
    
    
    Plugin Support James Osborne

    (@jamesosborne)

    @enteons That’s good to know that it’s working incognito. Can you try and clear your browsers cache while while checking again on the sites which don’t load the Site Kit dashboard successfully?

    In relation to the red dot issue there is an open GitHub issue you can find here. We’ll hopefully have an update on this shortly.

    Thread Starter enteons

    (@enteons)

    Clearing cache in all the browser lets the plugin works perfectly.

    The red dot issue is there. If it is a bug then It’s only happening on the enteons.com, Not in other sites, I have.

    Waiting for a resolution soon.

    Thanks for the help.

    If possible hide/delete my site health information, I have shared.

    Thread Starter enteons

    (@enteons)

    As the red dot issue isn’t showing now (Automatically), I am marking the ticket as marked.

    In my knowledge, The errors are mostly because of cache issues. Hard reset the browser and the issue may resolve.

    Plugin Support James Osborne

    (@jamesosborne)

    @enteons Many thanks for the follow up. Very useful tips, hopefully others will also benefit from.

    Be sure to leave the plugin a review now that you can use as expected.

    Evan Mattson

    (@aaemnnosttv)

    Hi @enteons 👋 I see you have Autoptimize installed.

    Can you tell me if you have the “Remove query strings from static resources” setting enabled or not? You can find it here: https://d.pr/i/xF71mU

    Thread Starter enteons

    (@enteons)

    @aaemnnosttv No, The setting is not enabled.

Viewing 9 replies - 1 through 9 (of 9 total)
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