Sitekit installation: An error occurred: We were unable to send credentials to y

Resolved inigo
(@inigo)

6 years, 2 months ago
Hi
I am trying to install SiteKit on a site which is part of a multisite.
But not on all, just on one site as is advised.

This is what I all ready tried based on this answer:
https://wordpress.org/support/topic/an-error-occurred-we-were-unable-to-send-credentials-to-your-wordpress-site/

– updated Site kit to 1.1.1
– turn of Wordfence
– try on incognito window of Chrome
– checked the siteurl and homeurl in sitesettings: in the options table they’re both the same (in the health report they are UNDEFINED because of the multisite nature)
– the api is exposed as I visited the url wp-json both in the browser and with a POST request using Postman (both return not logged in btw which is correct then)
– I AM logged in as I send the request to sitekit which is added as attachment
– I read somewhere to wait after a failing request 5m 60m or 12 hours. All done.

Can someone shed a light why this is happening
and why this is so difficult despite

Site Kit Service will guide you through 3 simple setup steps.

I was wondering if this: admin_root=%2Fwp-admin%2F is correct.
It represents nothing resembling me as current user

link send:
https://sitekit.withgoogle.com/site-management/setup/?version=1.1.1&scope=openid%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.profile%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.email%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fsiteverification%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fwebmasters&supports=file_verification&nonce=XXXXXXX&name=XXXXXXX&url=https%3A%2F%2FXXXXX&rest_root=%2Fwp-json%2F&admin_root=%2Fwp-admin%2F
- This topic was modified 6 years, 2 months ago by inigo.
- This topic was modified 6 years, 2 months ago by inigo.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support James Osborne
(@jamesosborne)

6 years, 2 months ago

@inigo Thanks for reporting, and apologies for the late response. Nice troubleshooting. In your case that error is likely due to your hosting provider blocking incoming REST API requests. The REST API needs to be enabled and accept incoming POST requests from the “Site Kit by Google/1.0” user agent.

You can contact your hosting provider and confirm with them. Once resolved at host level we can check to ensure setup completes successfully. I can keep this support thread open until you check.
Thread Starter inigo
(@inigo)

6 years, 2 months ago
@jamesosborne thx for your reply
As I said I can reach the api with a POST request using postman.
```
{
    "code": "rest_not_logged_in",
    "message": "You are not currently logged in.",
    "data": {
        "status": 401
    }
}
```
It gives the same reply as the error in SiteKit

I am wondering how authorizes SiteKit itself?
That is by using the wp_nonce isn’t it?
And some other parameters which are send to SiteKit by the url which I pasted in.

Can you specify which params I should send along with the POST request for it to authenticate?
i.e.
_wp_nonce XXXX
user user_ID

so I can mimic in POSTMan
the request.

I was wondering if this: admin_root=%2Fwp-admin%2F is correct.
It represents nothing resembling me as current user
Plugin Support James Osborne
(@jamesosborne)

6 years, 2 months ago

@inigo The proxy service currently in use makes a nonce-authorized REST API request back to the site to pass back the OAuth credentials. You can see the current flow here.

We are currently updating the mechanism to exchange credentials in the next release, which should be this week. You can find out more about this here.

Thread Starter inigo
(@inigo)

6 years, 2 months ago

@jamesosborne Ok
Most wise thing: wait, update and try again?

Plugin Support James Osborne
(@jamesosborne)

6 years, 2 months ago

@inigo Yes indeed, and I’m confident we won’t have to keep you waiting long!

Plugin Support James Osborne
(@jamesosborne)

6 years, 2 months ago

@inigo Just following up with you in relation to your previous issue with Site Kit setup. We have made some significant updates to the plugin as of version 1.1.2, which should address the issue you were encountering.

Can you update to this latest version and confirm everything is working as expected?
Thread Starter inigo
(@inigo)

6 years, 2 months ago
@jamesosborne
GREAT
Now it works like a charm
Thx a bunch
- This reply was modified 6 years, 2 months ago by inigo.
Plugin Support James Osborne
(@jamesosborne)

6 years, 2 months ago

@inigo Great to hear, and thanks for the update. Thankfully you didn’t have to wait too long.

Viewing 8 replies - 1 through 8 (of 8 total)

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