Support » Plugin: BackWPup - WordPress Backup Plugin » Siteground and Backwpup

  • Resolved uihlein

    (@uihlein)


    Have been a huge fan of backwpup then I moved to siteground and began to see problems with the backwpup plugin. It is taking upwards of 20 minutes to back up a 100mb site. When I launch a backup it seems to hang on the compression part. Last backup was 1279 seconds. On previous host that was a sub 2 minute task. I am running PHP 7.3 with all other plugins up to date. They are: Antispam bee, Classic Editor, Disable REST API, Etsy Shop,Google Analytics by webkinder, insert headers and footers, mailchimp for wordpress, remove query strings from static resources, SG Optimizer, UpdraftPlus, Wordfence Security and Yoast SEO.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support duongcuong96

    (@duongcuong96)

    Hi @uihlein
    Please show me your server configuration by go to BackWPUp -> Settings -> Infomation -> and press “Get debug info” and enable debug log mode,BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ), after that run the job again and give me latest log file at BackWPUp -> Logs.
    Also, is it possible for you to temproary downgrade PHP from 7.3 to older version like 7.2 then try run the job again?
    Thank you!

    Hello:
    I have the two files that you have requested. Should I push them public or is there a way to send private. Not thrilled about posting my config on a public forum. I will test downgrading the php soon. I have restored my setting back to normal (pre-test).
    Mark Uihlein

    Plugin Support duongcuong96

    (@duongcuong96)

    Hi @uihlein
    No worry, you can always hide the server full path in the log file( and actually the backup log is not sensitive at all), but please remove your site address in the log, and you can post it in pastebin

    Hi:
    Here is the pastebin link https://pastebin.com/S0nJ3t9n

    If this does not work let me know.

    Thank you for your guidance.
    Mark

    Plugin Support duongcuong96

    (@duongcuong96)

    @uihlein
    Checked the log file and see that the backup progress start from 8:50 to 9:11, about 20 min to create about 110mb backup archive, in previous host you said that the progress just take 2 min, so the previous host has better performance than current Siteground hosting, but actually it not matter much since I checked the log and see that the progress was run perfectly fine, you can check new backup file at Dropbox: /Hyperantique/backwpup_4Q57WDSP01_2019-02-18_08-50-04.zip

    Hope my answer help you 😀

    Thank you. Your answer does not surprise me. I have had other issues at the current hosting company so I suspected the performance was related to the host. Thanks for looking!

    Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Hristo from SG here. What exactly do you mean by performance. Is there any setting that you require to be modified or something exact?

    Plugin Support duongcuong96

    (@duongcuong96)

    @uihlein
    I think this ticket now can be marked as resolved so I’m going to close this here.
    If you still have any question just let me know!

Viewing 8 replies - 1 through 8 (of 8 total)
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