Title: site_inaccessible
Last modified: August 20, 2016

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# site_inaccessible

 *  Resolved [manufacturemedia](https://wordpress.org/support/users/manufacturemedia/)
 * (@manufacturemedia)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/site_inaccessible/)
 * I’m getting the error below when trying to complete the installation of Jetpack.
   I’ve read and checked/implemented any advice I can see without any success. Also
   been in touch with my web hosts who are also scratching their heads.
 * The site is [http://htf-media.com](http://htf-media.com)
 * Appreciate any help to resolve this.
 * > Your website needs to be publicly accessible to use Jetpack: site_inaccessible
   > Error Details: The Jetpack server was unable to communicate with your site [
   > HTTP 404]. Ask your web host if they allow connections from WordPress.com. 
   > If you need further assistance, contact Jetpack Support: [http://jetpack.me/support/](http://jetpack.me/support/)
 * [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [13 years, 6 months ago](https://wordpress.org/support/topic/site_inaccessible/#post-3196894)
 * I had a look at your site, and it seems that [your XML-RPC file](http://htf-media.com/xmlrpc.php)
   is not responding correctly. This file is used by Jetpack to communicate with
   WordPress.com, and needs to be accessible to be able to connect your site to 
   your WordPress.com account.
    You can check it yourself by entering your site 
   URL here: [http://jetpack.me/support/debug/](http://jetpack.me/support/debug/)
 * You can also forward this link to your hosting provider, and ask them if they
   block access to your XML-RPC file. I hope that helps!
 *  Thread Starter [manufacturemedia](https://wordpress.org/support/users/manufacturemedia/)
 * (@manufacturemedia)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/site_inaccessible/#post-3196925)
 * Thanks [@jeremy](https://wordpress.org/support/users/jeremy/)
 * Been onto the hosting provider, it’s not that.
 * You can see from [http://htf-media.com/info.php](http://htf-media.com/info.php)
   that XML-RPC is enabled etc
 * Any other approaches or ideas!?
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [13 years, 6 months ago](https://wordpress.org/support/topic/site_inaccessible/#post-3196928)
 * I had another look at your site, and the XML-RPC file seems to be accessible 
   now. Jetpack seems to be connected as well. Have you managed to solve the issue
   by yourself?
 *  Thread Starter [manufacturemedia](https://wordpress.org/support/users/manufacturemedia/)
 * (@manufacturemedia)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/site_inaccessible/#post-3196930)
 * Literally just this second
 * From my tech support chat: “The issue actually was with the mod_sec conflicting
   with xml”
 * Thanks for following up for me Jeremy – the debug link could do with more visibility
   on the Jetpack errors that come up though!
 * Best
 *  [rahulkcjain](https://wordpress.org/support/users/rahulkcjain/)
 * (@rahulkcjain)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/site_inaccessible/#post-3197000)
 * Dear Jeremy, I have the same problem with my website.
 * I tried installing JetPack but have been facing this issue since day one.
 * > Error Details: The Jetpack server was unable to communicate with your site [
   > HTTP 404]. Ask your web host if they allow connections from WordPress.com. 
   > If you need further assistance, contact Jetpack Support: [http://jetpack.me/support/](http://jetpack.me/support/)
 * My website is : [http://www.rahulkcjain.com](http://www.rahulkcjain.com)
 * Please help me in the solving the above issue.
    Thanks in advance.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [12 years, 7 months ago](https://wordpress.org/support/topic/site_inaccessible/#post-3197001)
 * [@rahulkcjain](https://wordpress.org/support/users/rahulkcjain/) I replied in
   [the other thread](http://wordpress.org/support/topic/jetpack-activation-error-1?replies=1)
   you started about this issue.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘site_inaccessible’ is closed to new replies.

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## Tags

 * [errors](https://wordpress.org/support/topic-tag/errors/)
 * [site inaccessible](https://wordpress.org/support/topic-tag/site-inaccessible/)

 * 6 replies
 * 3 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/site_inaccessible/#post-3197001)
 * Status: resolved