Site Won't Load – Can't Log In

  • Resolved joyrmac

    (@joyrmac)


    8 years ago

    Hi all!

    Thank you in advance for any insights you can give me.
    This is my first post and I am sorry if I make any mistakes in this.

    I am working on a test site ( http://rlcmedia.com/axcell/ ) and it won’t load and I can’t log in.

    I have tried deleting all of the plug ins (from the FTP side) which didn’t do anything. (So I put them back.)

    I have tried clearing my cache and cookies.

    I have tried adding in the line:
    define(‘WP_SITEURL’, ‘http://rlcmedia.com/axcell’);
    define(‘WP_HOME’, ‘http://rlcmedia.com/axcell’);
    into the wp-config.php

    I am not sure if it’s the theme I’m using? (http://themeforest.net/item/prime-wordpress-theme/11788490) –I know it’s not your job to check on this for me… but I thought I’d give you my info on what I’m using

    Anyway, any and all help is greatly appreciated.

    Also, I am only a graphic designer with some knowledge of HTML and almost no knowledge of PHP… I know a lot of WordPress but I just thought you should know that I am not a Web Designer and am not totally knowledgeable in all of this.

    Thank you!

Viewing 15 replies - 1 through 15 (of 15 total)
  • webdesignerchristian

    (@webdesignerchristian)

    8 years ago

    phpmyadmin the database and goto options and check if the 2 urls are set to
    http://rlcmedia.com/axcell

    wp-admin loging then would be
    http://rlcmedia.com/axcell/wp-admin

    upon final editing of the site and ready to go live then in wp-admin goto setting general and change both urls to the root domain
    http://rlcmedia.com/

    your new login will be
    http://rlcmedia.com/wp-admin

    *also remember any pics and links u use will need NOT to have /axcell/ in the url

    Thread Starter joyrmac

    (@joyrmac)

    8 years ago

    I did check PHP My Admin and both urls are set.

    Also, we have already done extensive work on this site. So it has a lot on it.
    So it’s not a new site. I had previously been able to log in to:
    http://rlcmedia.com/axcell/wp-admin

    I’m not sure what’s up.

    webdesignerchristian

    (@webdesignerchristian)

    8 years ago

    its possible maybe a plugin script is interfering or your htaccess is corrupted.

    disable all plugins and set to theme 2015. rename .htaccess to .htaces.bac
    and retry.

    Thread Starter joyrmac

    (@joyrmac)

    8 years ago

    I tried all of these things. It is still not working… ugh.

    webdesignerchristian

    (@webdesignerchristian)

    8 years ago

    are u running 2 installs?

    this is main login i see
    http://www.rlcmedia.com/wp-login.php?redirect_to=http%3A%2F%2Fwww.rlcmedia.com%2Fwp-admin%2F&reauth=1

    Thread Starter joyrmac

    (@joyrmac)

    8 years ago

    yes. is this a problem? we have one for rlcmedia.com and then we have another for rlcmedia.com/axcell/

    webdesignerchristian

    (@webdesignerchristian)

    8 years ago

    possible htaccess conflicts

    maybe move 2nd install to subdomain
    http://axcell.rlcmedia.com/

    yeah i had a problem with the wordpress not lettingme access a non wordpress page, kept redirecting that non wp login to wp-admin.

    i think wordpress takes control of the urls, so again u may need to move to subdomain or possible put some rewrite rules in the 2nd install

    because i think 1st wordpress thinks http://rlcmedia.com/axcell is a page

    Thread Starter joyrmac

    (@joyrmac)

    8 years ago

    I moved it to a subdomain and I’m still having problems with it not loading. and I guess I don’t know what a rewrite is. Maybe I should hire someone to fix it. haha

    webdesignerchristian

    (@webdesignerchristian)

    8 years ago

    do me a favor, create a file and name it index.html

    place this code in that file

    <html><body>hello world</body></html>

    load that file to the subdomain and review. you see the words “Hello World”?

    if not, rename the .htaccess to .htaccess.bac in the domainroot and subroot and view again.

    Thread Starter joyrmac

    (@joyrmac)

    8 years ago

    Yes. that worked…. is that a good sign? haha

    webdesignerchristian

    (@webdesignerchristian)

    8 years ago

    yeah html works so may be problem with install, plugin, theme or even database.

    back to basics.
    ok delete index.html, then:

    for both root and sub
    backup and DELETE all themes cept 2015 and all plugins.
    rename .htaccess to .htaccess.bac in both directories

    test and reply

    Thread Starter joyrmac

    (@joyrmac)

    8 years ago

    Thank you for all your help. I ended up just rebuilding the entire site but making sure that I had created a subdirectory for the new site and used the myPHPadmin to copy and paste the old content.

    I WILL be backing this one up… haha 🙂

    http://axcelltech.rlcmedia.com << that’s the new one… anyway. Thanks again. 🙂

    God Bless,
    –Joy

    webdesignerchristian

    (@webdesignerchristian)

    8 years ago

    very good. i think it was your initial install blocking your second install. glad all is working. please mark thread resolved

    Thread Starter joyrmac

    (@joyrmac)

    8 years ago

    ok thank you.

    mctaylor

    (@mctaylor)

    7 years, 1 month ago

    My site was partially rendering after installing the iSpring plugin. When I deactivated it, the site was back to normal. I’ll now contact iSpring to diagnose their plugin – that, admittedly, received 1 star in the reviews.

Viewing 15 replies - 1 through 15 (of 15 total)
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