Support » Theme: Sydney » Site won’t load after theme update

  • NELangley

    (@nelangleymobilegmailcom)


    Hi – I updated the Sydney theme today and – ran into a few issues.

    I cannot get the site to load.

    I cannot get a single page to load from the admin panel to edit the page.

    I went to the C-panel and deleted the Sydney theme, and the uploaded an unzipped 1.60 version. Same results.

    I installed WP-Rollback and while it will allow me to rollback plugins, there is no option to rollback any themes.

    I am currently running the 2020 WP theme because the site cannot be down, but wanted developers to be aware of the issue.

    Thank you, for all you do, to provide quality themes.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Please update the Sydney Toolbox plugin as well, you can’t use new Sydney theme version with an old Sydney Toolbox version.

    Kind Regards, Roman.

    Thread Starter NELangley

    (@nelangleymobilegmailcom)

    Thank you for your suggestions.

    I downloaded and installed the 1.58 version.

    The Sydney Toolbox is the most recent version.

    I even added the Elementor plugin just in case – and the site still will not load.

    I get the bouncing blue dots both when I try to edit a page and when I try to load a page outside of the admin panel.

    I’m wondering if there is a cache somewhere I should clean? I’m grasping at straws here.

    Any other suggestions? And thanks for your first ideas. They were the most logical 1st step ideas …

    – Nel

    Hello Nel,

    I downloaded and installed the 1.58 version.

    1.58 is not the latest version, currently it’s 1.60.

    Kind Regards, Roman.

    Thread Starter NELangley

    (@nelangleymobilegmailcom)

    Hello Roman – Thank you for your reply.

    The 1.58 version download and install was a rollback attempt.

    The issue began when I updated to the 1.60 version.

    Unfortunately, the rollback to 1.58 did not resolve the issue.

    — Nel

    Hello Nel,

    You can try to update the Sydney theme and Sydney Toolbox plugin manually. Here is some theory on that topic:
    https://www.wordfence.com/learn/how-to-manually-upgrade-wordpress-themes-and-plugins/

    Kind Regards, Roman.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Site won’t load after theme update’ is closed to new replies.