Site Vanished

  • eternumviti

    (@eternumviti)


    11 years, 4 months ago

    All gone. My login page is blank, homepage is blank, everything else “Requested Page not known on this server”.

    Yesterday it was fine. I haven’t updated or performed any admin tasks, indeed haven’t looked at the back end of the site for at least a week.

    I use Filezilla to access the server, and it all seems to be there. I have backups e-mailed to me, but don’t know the procedure.

    Would be grateful for any help.

Viewing 15 replies - 1 through 15 (of 30 total)
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  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    11 years, 4 months ago

    Check your apache error logs, ask your hosting providers for this.

    Thread Starter eternumviti

    (@eternumviti)

    11 years, 4 months ago

    Could you please explain. My hosting providers are BT – asking them anything at all takes a week!

    esmi

    (@esmi)

    11 years, 4 months ago

    My hosting providers are BT

    You have my sympathy. 😉 If the site has fallen down and you haven’t touched it for a while,. then it’s definitely an issue at your hosts end. when you contact them, given them your domain name and ask them are they having any problems as your site has just effectively vanished without you touching anything.

    With luck, it will be a server issue at their end and the site will be back up again pretty shortly.

    Thread Starter eternumviti

    (@eternumviti)

    11 years, 4 months ago

    Thanks all.

    Have been onto BT, and was taken through to their web hosting pro service with commendable alacrity! However, as far as they can see, everything is as it should be. All the files are visible at the back end. They did mention that there had been an update of PHP at the weekend, but my site was visible yesterday, so flummoxed. They couldn’t see anything wrong.

    This is the site URL

    http://www.blackdogwines.co.uk

    Not a good time of year for the website to drop, so any further thoughts would be welcomed.

    esmi

    (@esmi)

    11 years, 4 months ago

    Can you access your site’s error logs? You may have to ask BT about them.

    Thread Starter eternumviti

    (@eternumviti)

    11 years, 4 months ago

    I can see the site’s file structure server-side, but I can’t find any error logs.

    esmi

    (@esmi)

    11 years, 4 months ago

    Try asking BT for access to these logs.

    Thread Starter eternumviti

    (@eternumviti)

    11 years, 4 months ago

    Apparently there is “no coding on ‘index.php'” whatever that means. They tell me that I will have to re-upload my site. Presumably I simply need to re-upload from the backup – however, I don’t know how to do that. My backup is in the form of a compressed Win RAR file.

    Thread Starter eternumviti

    (@eternumviti)

    11 years, 4 months ago

    I have now gone through the restore database process via PHPmyadmin as found here

    http://codex.wordpress.org/Restoring_Your_Database_From_Backup

    No change. I still have no site. Beginning to get very worried.

    esmi

    (@esmi)

    11 years, 4 months ago

    Apparently there is “no coding on ‘index.php'” whatever that means.

    Which index.php?

    Thread Starter eternumviti

    (@eternumviti)

    11 years, 4 months ago

    I don’t know. That is simply what the fellow at BT said.

    esmi

    (@esmi)

    11 years, 4 months ago

    I’m not 100% convinced that they have any idea of how a WordPress site works. You need to tell them that all of your site’s content is stored in your database – not in any files – with all web pages generated on demand. Ask them if they have a recent database backup that they can restore.

    Thread Starter eternumviti

    (@eternumviti)

    11 years, 4 months ago

    I have just used the ‘File Restore’ facility in BTs website management page. I have some of the site back, but it is heavily corrupted and missing lots of items. Many of the files failed to upload.

    Here is a typical page. This is pretty heartbreaking.

    http://blackdogwines.co.uk/france/alsace/domaine-bruno-sorg/

    esmi

    (@esmi)

    11 years, 4 months ago

    You don’t want a file restore. You want a database restore. Ask BT about it.

    HypnoMorten

    (@hypnomorten)

    11 years, 4 months ago

    Your site workes at my computer!

Viewing 15 replies - 1 through 15 (of 30 total)
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