Support » Plugin: Jetpack by WordPress.com » Site stats not showing up since May 19th

  • Resolved Russell John

    (@russelljohn)


    I just realized that Jackpack stats are no longer being recorded since May 19th. I didn’t make any changes to the site except for updating the plugins whever updates were available.

    I also realized that WP PostViews pluging that displays post views on my posts isn’t doing it’s job either, just mentioning this in case it helps.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    Can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    Thanks!

    The address is russelljohn.net/journal — please chek, it’s still not logging any hits.

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    Thank you for that information.

    I checked your site’s source code, and it appears that the WordPress Stats tracking code (in the yellow rectangle) has been commented out using <!-- and --> (indicated by the yellow arrows) in this screenshot: http://d.pr/i/XZg9

    Commenting out the code effectively renders that code useless, which means it has not been tracking stats since that information was added, which would’ve been May 19th as that’s when your stats tracking stopped reporting.

    Check your themes footer.php file to see where that information (and your Twitter code above that) is being commented out.

    Let me know if you still have trouble after sorting that out and I’ll be happy to take a closer look.

    Thank you so much Carolyn, I feel like a complete fool now. I totally forgot that I edited the footer file to comment out the Twitter code, while doing so I made this silly mistake. I was under the impression that I didn’t touch any code, so when I discovered this problem I thought it was a bug!

    Anyway the problem is now solved, thank you once again for taking out your time to help me out on this! I’m really happy! *Hugs*

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    Happy to help! Glad we were able to get it sorted out. 🙂

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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