Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Site Stats much lower than what SiteGround reports

  • Resolved mugwumpus

    (@mugwumpus)


    I use this WordPRess site through the provider SiteGround.

    I was on my SiteGround page today and noticed that they have much higher numbers in terms of visitors and page views.

    Take just one day. February 17. On that day, JetPack claims I had 64 page views while SiteGround has me at 153 unique visitors and 859 page views. That’s a huge gap. 859 vs. 64. INterestingly, The JetPack numbers seem to track with google. On Mar 10, Google says

    I’ve read a few others had issues with this, though they seem to be comparing to Google.On march 10, Google has 36 views, JetPack 35, and SiteGround claims I had 111 unique visitors and 450 page views and average of 4 pages per visit.

    Any idea about the discrepancy? I asked SG and they are standing by their numbers.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there

    All stats tracking systems collect and report information differently.

    For example, Jetpack’s stats do not include visits from logged in users by default. Many site owners find this useful, since tracking your own visits artificially inflates your traffic. That might be one explanation for the variance between your other stats system and Jetpack’s.

    Jetpack also does not report visits in real-time. That is, there’s a bit of a lag between when visits occur, and when they are reported in your stats.

    Additionally, there are certain search engine robots and “spiders” that Jetpack doesn’t count, and referrers that are considered spam referrers by Akismet (our spam-catching plugin) will not be reported in your stats. Other tracking systems may be less discerning in what they count toward the stat they report to you, and therefore give you different numbers than we do.

    Finally, the different rates at which all these trackers are blocked by the different ad-blocking browser extensions can also affect your stats.

    For all of those reasons, different stat tracking methods will rarely, if ever, be in sync. You may find it worthwhile to use tracking data from a variety of stats systems to develop a broad picture your visitors’ behavior.

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