Support » Plugin: iThemes Security » Site scan error

  • I permanently get this error and I don’t know where to check if the site is blocked. In website database (phpmyadmin) there’s no info about the IP 67.227.194.4 not in .htaccess denyaccess. Where else can I check or how to fix it?

    Error
    The scan failed to properly scan the site. Hide Details

    Error Message: Unable to determine if the scan target is allowed: Target site returned invalid response. The site scanner was forbidden from accessing your site. Please check if the IP address 67.227.194.4 has been blocked.

    Error Code: site_verification_failed.connection_error

    If you contact support about this error, please provide the following debug details:

    Array
    code => site_verification_failed.connection_error
    data => Array
    status => [integer] 403
    url => https://www.cumsejoaca.ro

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello, I’ve just installed it to a client site and got the following warning immediately:

    Notice: Undefined variable:

    I disabled the plugin but wondered what I’m doing wrong.

    The site is: https://the-tech-trend.com/

    WordPress 3.5.1
    Builder iThemes platform
    Using Backup Buddy

    Thank you.

    Are you running WordPress 5.6? I am also getting 403’s after updating to 5.6. Hopefully there is a plugin update coming soon that is tested with 5.6.

    Thread Starter forallatlantis

    (@forallatlantis)

    Yes, I use 5.6 as well

    @roberts10471

    WordPress 3.5.1 ?

    All,

    Don’t mean to complicate things, but you may want to read our recent post:

    https://wordpress.org/support/topic/multiple-site-scan-errors/

    May shed some light on what you’re experiencing.

    Can’t say that WP 5.6 is causing iThemes Security to generate Site Scan errors, but a full investigation, update, and fix is appreciated from the developers of iThemes Security.

    We hope they’re OK. They’ve gone dark on us.

    Cheers! 🙂

    Update:

    Site Scanning errors continue. This is what we currently get:

    Scan Results (Notice Red dot with “Clean” message): https://prnt.sc/yf9y1o
    Raw Details: https://prnt.sc/yfafkv

    What’s going on iThemes Security? One other thing we noticed is that every time we perform a manual malware scan, the Source IP for performing the scan is our own IP. What? Shouldn’t the Source IP for the malware scan come from Sucuri or Google?

    Got fix? The minions are waiting 🙂

    PS: In lieu of fixing the above, please bring back the legacy malware scanner method. Much cleaner and nicer UI (using Google ain’t good enough)

    • This reply was modified 1 year, 8 months ago by AeroStar. Reason: Added more diagnosis information

    Update:

    We received an update from iThemes Support indicating that the above issue is caused by an API issue with Google. They have no time estimate for when Google will update their API.

    Stay tuned.

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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