Title: Site scan error
Last modified: October 16, 2022

---

# Site scan error

 *  [John](https://wordpress.org/support/users/dsl225/)
 * (@dsl225)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/site-scan-error-2/)
 * Hello,
 * I just enabled the Site scanner a couple of days ago and I’m getting this same
   error every day:
 *     ```
       Error Message: Unable to determine if the scan target is allowed: Could not verify keypair: Jeton expiré. (itsec-opaque-token-expired).
   
       Error Code: site_verification_failed.response_error
   
       If you contact support about this error, please provide the following debug details:
   
       Array
           code   => site_verification_failed.response_error
           data   => Array
               url   => https://mywebsite.com
       ```
   
 * RAW DETAILS:
 *     ```
       id               => 37664
       module           => site-scanner
       type             => warning
       code             => scan-failure-client-error
       timestamp        => 2022-10-15 16:46:30
       init_timestamp   => 2022-10-15 16:46:28
       remote_ip        => 107.189.6.210
       user_id          => [empty string]
       url              => wp-cron
       memory_current   => 24973304
       memory_peak      => 25595032
       data             => Array
           results   => Object WP_Error
               errors       => Array
                   site_verification_failed.response_error   => Array
                       0   => Unable to determine if the scan target is allowed: Could not verify keypair: Jeton expiré. (itsec-opaque-token-expired).
               error_data   => Array
                   site_verification_failed.response_error   => Array
                       url   => https://mywebsite.com
           cached    => [boolean] false
       ```
   
 * Should I check something in particular?
 * Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/site-scan-error-2/#post-16106139)
 * Hi [@dsl225](https://wordpress.org/support/users/dsl225/), thank you for reaching
   out. May I know what version of iTSec are you using?
 *  Thread Starter [John](https://wordpress.org/support/users/dsl225/)
 * (@dsl225)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/site-scan-error-2/#post-16106185)
 * I just updated to your latest version 8.1.3 and I enabled at this occasion the
   site scanner for all sites I manage. I’m getting this error only at a single 
   site, all others had no issues.
 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/site-scan-error-2/#post-16113836)
 * [@dsl225](https://wordpress.org/support/users/dsl225/) thanks for the update.
   Could you please try deactivating all plugins except iTSec and switching to a
   default WP theme and see if it helps? If the issue still occurs, please try deactivating
   and deleting the iTSec plugin and re-install. Please let me know how it goes.
 *  Thread Starter [John](https://wordpress.org/support/users/dsl225/)
 * (@dsl225)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/site-scan-error-2/#post-16113871)
 * Thanks but no thanks.
    This is a client site and I really don’t feel comfortable
   performing such experiments there as this would require waiting until the scanner
   runs again and I cannot leave that site in such a state for so long.
 * I simply disabled the site scanner as this was the previous state of the site.
 * Thanks for your help but sorry, I just give up on this.
 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/site-scan-error-2/#post-16117485)
 * [@dsl225](https://wordpress.org/support/users/dsl225/) I understand your concern
   about this. Would you be able to set up a staging copy of the live site for you
   to test the recommended troubleshooting steps?
 *  Thread Starter [John](https://wordpress.org/support/users/dsl225/)
 * (@dsl225)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/site-scan-error-2/#post-16118469)
 * Yes, probably at a later stage but it’s not a priority at the moment.
    Many thanks
   for your recommendations and help but I’ll leave things as they are for the moment.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Site scan error’ is closed to new replies.

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 * 9 replies
 * 2 participants
 * Last reply from: [John](https://wordpress.org/support/users/dsl225/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/site-scan-error-2/#post-16118469)
 * Status: not resolved