Support » Plugin: Wordfence Security - Firewall, Malware Scan, and Login Security » Site owner and assistant in diff countries

  • Resolved adrianscrazylife

    (@adrianscrazylife)


    Trying to work with a new client as a virtual assistant – she has free WordFence enabled. Problem is the client is in New Zealand and I’m in the US. Client provided her own login info and I logged in just fine the first time, but then I started to get messages that WordFence had blocked me from the site. Had the owner set up a separate login just for me – blocked again by WordFence. It would NOT let me in over a period of several days. She finally had to disable WordFence completely to enable me to access the site to figure out the problem, but I have to re-enable WordFence to even look at the problem and I’m afraid it will just lock me out again.

    Not doing anything skeevy at all, just updating plugins, making menu changes, perfectly normal and legit stuff. The only thing I can think of is that we are in different countries, so it might see the same user logged in from two different locations and freak out. How do I convince WordFence that I’m a perfectly legit user?

    Thanks for any insight anyone can provide. Please keep it fairly easy-to-understand as I’m not an advanced WordFence user.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support wfjoshc

    (@wfjoshc)

    Hi there,

    I would be happy to help figure out why this happened.

    Would it be possible to get back to me with the blocking message you had received?

    If you no longer see it, you can check the Live Traffic section of Wordfence, this will show you getting blocked.

    Thanks,

    Joshua

    Plugin Support wfpeter

    (@wfpeter)

    • This reply was modified 2 months, 1 week ago by wfpeter. Reason: Please note Josh's reply above
    Thread Starter adrianscrazylife

    (@adrianscrazylife)

    Thanks to both of you. Here is the message I received. I got this message with her login (2 different countries) and again when she set up a specific login for me (1 user, 1 country – US). It was the only thing I could get to show up on the site for like 2 days, so it wasn’t a temporary block. We finally had to disable WordFence so I could even get to her site. How to stop this happening again??

    Your access to this site has been temporarily limited by the site owner
    Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)

    If you think you have been blocked in error, contact the owner of this site for assistance.

    Return to the site home page
    Attempt to return to the admin login page (you may still be locked out)
    If you are a WordPress user with administrative privileges on this site please enter your email in the box below and click “Send”. You will then receive an email that helps you regain access.

    email@example.com

    Block Technical Data
    Block Reason: You have been temporarily locked out of this system. This means that you will not be able to log in for a while.
    Time: Mon, 21 Nov 2022 3:49:54 GMT`

    THANKS FOR MUCH FOR ANY HELP YOU CAN OFFER!

    Plugin Support wfjoshc

    (@wfjoshc)

    Hi there,

    Thanks for getting back to me!

    You will see our recommended settings for these options in the link below:

    https://www.wordfence.com/help/firewall/rate-limiting/

    This may have been because rate limiting had been set too strictly.

    I recommend loosening these rules up just a little but so this doesn’t happen again.

    Thanks,

    Joshua

    Thread Starter adrianscrazylife

    (@adrianscrazylife)

    Sorry, I got a little busy with the holiday. I am looking at the rate limiting options and I did have them set too strictly, so I have changed them. I also found my block info. Is there any useful info there? Sorry, it won’t let me attach the screenshot: Is there somewhere I can whitelist my IP?

    Salt Lake City, Utah, United States
    /wp-login.php	11/20/2022 8:50:56 PM	136.38.40.18	...-40-18.googlefiber.net	200	
    Type: Human
    Activity Detail
     Salt Lake City, Utah, United States visited https://sammcsorley.co.nz/wp-login.php
    11/20/2022 8:50:56 PM (6 days 21 hours ago)  
    IP: 136.38.40.18 Hostname: 136-38-40-18.googlefiber.net
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36
      
    Salt Lake City, Utah, United States
    /wp-login.php?action=rp&key=OA…	11/20/2022 8:50:35 PM	136.38.40.18	...-40-18.googlefiber.net	200	
    Salt Lake City, Utah, United States
    /wp-login.php?redirect_to=http…	11/20/2022 8:49:54 PM	136.38.40.18	...-40-18.googlefiber.net	200	
    Salt Lake City, Utah, United States
    /admin	11/20/2022 8:49:53 PM	136.38.40.18	...-40-18.googlefiber.net	302	
    Type: Redirected
    Activity Detail
     Salt Lake City, Utah, United States was redirected when visiting https://sammcsorley.co.nz/admin
    11/20/2022 8:49:53 PM (6 days 21 hours ago)  
    IP: 136.38.40.18 Hostname: 136-38-40-18.googlefiber.net
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36
      
    Salt Lake City, Utah, United States
    /wp-login.php?redirect_to=http…	11/20/2022 8:46:39 PM	136.38.40.18	...-40-18.googlefiber.net	200	
    Salt Lake City, Utah, United States
    /wp-login.php?redirect_to=http…	11/20/2022 8:46:17 PM	136.38.40.18	...-40-18.googlefiber.net	200	
    Salt Lake City, Utah, United States
    /admin	11/20/2022 8:46:17 PM	136.38.40.18	...-40-18.googlefiber.net	302	
    Salt Lake City, Utah, United States
    /wp-login.php?redirect_to=http…	11/20/2022 8:46:16 PM	136.38.40.18	...-40-18.googlefiber.net	200	
    Salt Lake City, Utah, United States
    /admin	11/20/2022 8:46:15 PM	136.38.40.18	...-40-18.googlefiber.net	302	
    Salt Lake City, Utah, United States
    /wp-login.php?redirect_to=http…	11/20/2022 8:45:09 PM	136.38.40.18	...-40-18.googlefiber.net	200	
    Salt Lake City, Utah, United States
    /admin	11/20/2022 8:45:08 PM	136.38.40.18	...-40-18.googlefiber.net	302
    Plugin Support wfjoshc

    (@wfjoshc)

    Hi there,

    Thanks for confirming.

    If you have changed your rate-limiting settings then everything should be okay.

    Please let me know if you experience any other issues!

    Thanks,

    Joshua

Viewing 6 replies - 1 through 6 (of 6 total)
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