[resolved] Site online, but can't access admin panel (8 posts)

  1. Ste Bianco
    Posted 2 years ago #

    my problem is pretty straightforward: i can't edit anything at all on my website, even though it's up and working (not the way it's supposed too, but it's online nevertheless).

    I've already tried everything suggested here, and nothing worked.
    It did something weird with themes, though: when i changed the theme folder name, the site didn't reverted to the default one, just went blank.

    The site went online after a (painful) migration from a local server.
    I do have access to FTP and phpmyadmin, and already changed every instance with the url.

    I can't get to ANY page if i try to type http://www.montagnapertutti.org/whatever.php, nor can i get access to the dashboard.
    I can't even login properly: it shows
    You don't have permission to access /wp-admin/ on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Any help would be much appreciated.
    Thanks in advance!

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder and the wp-config.php & root .htaccess files - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    - running the upgrade manually via wp-admin/upgrade.php

    And, yes - I mean try all of the above steps.

  3. Matthew
    Support Team Volunteer
    Posted 2 years ago #

    This sounds like a server problem. You should most likely contact your website host.

  4. Matthew
    Support Team Volunteer
    Posted 2 years ago #

    esmi, he is locked out of it. How can he do the things above?

  5. WPyogi
    Forum Moderator
    Posted 2 years ago #

    @Websiteguy - all of those steps are done using FTP.

  6. Ste Bianco
    Posted 2 years ago #

    First of all, thanks for the answer Esmi.
    I tried all the above but, as it did before, when I change the name folder of my active theme (Responsive, and the child I'm using too, to be sure), the live site just goes blank.
    I don't know why, but it seems to be unable to switch back to the default theme...

    Also, running the upgrade manually resulted in a message saying "No update required".

    I really have no clue what the hell it's happening.

  7. Ste Bianco
    Posted 2 years ago #

    Btw: I can't find my .htaccess in the root folder.

    And I don't know if this might help, but I'm using
    Mac OS X, 10.6.8
    Wordpress 3.8

  8. Ste Bianco
    Posted 2 years ago #

    I reuploaded just the theme folder from the fresh wordpress installation.
    After that, I'd been able to access the admin panel again, and thus to set up the desired theme again.

    Thanks everybody for the support!

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