Site not syncing to Square App

  • Resolved Dusk Lab

    (@dusklab)


    4 years, 5 months ago

    Hi, I have recently had issues syncing products from my website to the square app.

    I have disconnected the account, uninstalled the plugin and installed it again and connected my square account again. I am still having issues syncing.

    I am getting a “Sync failed. Please try again” message.

    Sync Inventory is enabled under Square settings.

    Please could you advise what to do next.

    Thanks
    J

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • AJ a11n

    (@amandasjackson)

    4 years, 5 months ago

    Hi @dusklab

    Can you please take a look at the documentation here and ensure that you have checked those possible reasons why the sync could be failing.

    cmcjenkin

    (@cmcjenkin)

    4 years, 5 months ago

    I’m having the same issue. It won’t sync regardless of what I try. I’ve went through all the details, including the link above, with no success. It was working and then it just quit. Every sync says Fail, and there is nothing of note that I can find in the logs. It just quit working.

    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    4 years, 5 months ago

    Howdy @dusklab,

    If you haven’t yet, I would next enable logging under WooCommerce > Settings > Square. Then near the bottom of those settings you’ll see a checkbox to enable Logging.

    Then if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Square sync log for every day that logging is enabled. Pick the appropriate day to find that days logs.

    If you do find anything logged please send it our way here. 🙂

    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    4 years, 5 months ago

    Hi @cmcjenkin,

    From my above reply, I would’ve asked you to do the same thing but it looks like you have logging enabled. Would you mind creating a new thread for us and include your log files. That way we can try and troubleshoot this issue with you as well without getting our signals crossed helping two people in the same thread?

    Thanks!

    Plugin Support con

    (@conschneider)

    Engineer

    4 years, 5 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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