Great turnaround time!

  • recia1973

    (@recia1973)


    6 months, 1 week ago

    Edit:

    10/09/25 Situation was promptly answered and solved. The Founder actually responded which was very empressive. Thank you so much for everything.

    I paid for a batch of applications for $130 and than I was “timed out” and asked to repay again. Not very happy. And the downloads were not downloaded to my email or under my profile, no where. Not very good practice.

    • This topic was modified 6 months, 1 week ago by recia1973.
    • This topic was modified 6 months, 1 week ago by recia1973.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adam Salah

    (@adam1318)

    6 months, 1 week ago

    Hi @recia1973 ,

    This review platform is for the free version of our plugin, and Pro support is only provided through our official ticket system. We’re also concerned about how a one-star rating was given before any contact or transaction with us.

    Please contact our support center and provide the necessary transactions and documentation of your Pro purchase so we can investigate and assist you promptly. We look forward to resolving this matter for you.

    Regards

    Adam

    Thread Starter recia1973

    (@recia1973)

    6 months, 1 week ago

    Everything has been taken care of. I actually received an email from the owner that next morning stating a refund and an apology. Loved the prompt response!❤️ re-do 🌟🌟🌟🌟

    Plugin Support Adam Salah

    (@adam1318)

    6 months, 1 week ago

    Hi @recia1973 ,

    We really appreciate your kind update and are glad the issue was resolved promptly.

    If you’d like, you can edit your original review to reflect your updated experience — it helps other users see your full feedback.

    Thanks again for your understanding and support!

    Adam

Viewing 3 replies - 1 through 3 (of 3 total)

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