• Resolved quintusg

    (@quintusg)


    When I activate the plugin I get this message:
    SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

    • This topic was modified 2 years, 9 months ago by quintusg.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi there @quintusg,

    So we can determine more on this and ensure the plugin works as expected please share the following:

    1. A screenshot of these errors. You can use a service such as JumpShare or Snippyly to easily share a recording.
    2. Do you see any browser console errors on the same screen where you encounter these errors, when using a Chrome browser incognito window?

    Let me know if you have any questions with the above. Once we have the above information we can provide further insights. In the event a plugin installation resulted in a corrupt install this may involve reinstalling the plugin, while using the Health Check & Troubleshooting plugin to rule out any third party plugin conflicts.

    Thread Starter quintusg

    (@quintusg)

    Here is the link:

    https://snippyly.com/discuss/?q=zXwTUGQtPETictukmE6P&EDIT=g8VpVjdwhjPwdSVBpa7r

    I dont see any errors on the browser console but maybe I am not looking in the right place.

    I have run the health check and I dont see anything unusual.

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @quintusg,

    Unfortunately the screenshot you provided isn’t valid. Can you check this or provide another screenshot?

    If you prefer to share a screen recording, as opposed to sharing a screenshot, you can do so using a service such as Loom or RecordIt. If doing so you can record the following steps, to check if the same issue arises with the Health Check Plugin which it sounds like you’ve installed:

    1. Login to your site from a Chrome browser incognito window
    2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot” (assuming you have the plugin installed and activated)
    3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
    4. Attempt to activate and setup Site Kit once more

    Let me know if you have any questions with the above.

    Thread Starter quintusg

    (@quintusg)

    I think I have fixed it by changing some other plugin settings. Thanks for the help though.

    Plugin Support James Osborne

    (@jamesosborne)

    Glad to hear it, thank you! Out of curiosity, and so we’re aware should other users encounter the same, can you share what plugin it was which you changed?

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Site Kit Syntax Error – Unexpected Character’ is closed to new replies.