Hi @4mulator thanks for reaching out. I’d be happy to help you with this issue. Please could you first try resetting Site Kit and trying to setup once more after the reset? If you don’t have any success with this then please can you share the following:
- Your Site Health information. You can use this form to share privately if preferred.
- Are you able to complete setup after following the steps here and in troubleshooting mode with just Site Kit active?
If you are still having troubles after the steps above, would you be able to share a recording of the experience which may help us with this. You can use a service such as Loom to capture and share the video URL here.
Hi Adam, thank you for your reply. Working on the tasks above and will circle back!
Best,
Carla 💫
@4mulator No problem at all. Just let us know once you have gone through these and how you get on and we will be here ready to help.
Hi Adam,
Problem solved! Resetting site kit and then reinstalling the URL plug-in fixed the issue for us. Thank you so much for your help!
Glad to hear that @4mulator, appreciate the update. Be sure to reach out if you have any further queries.
