Site Kit encountered an error

  • Resolved Colir

    (@colir)


    3 years, 3 months ago

    Hi.
    I can’t access to sitekit dashboard on my WP 5.6 …here is the error.
    Can anyone help ?
    Thanks you very much.

    invalid language tag: "en-US,en,en-US,en"

    in SearchConsoleDashboardWidgetSiteStats
    in withData(SearchConsoleDashboardWidgetSiteStats)
    in div
    in Layout
    in div
    in div
    in div
    in div
    in GoogleSitekitSearchConsoleDashboardWidget
    in FilteredComponent
    in WithFilters(ModuleApp)
    in GoogleSitekitModule
    in RestoreSnapshots
    in ErrorHandler
    in Root
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    3 years, 3 months ago

    Thanks for reaching out. The language tag defined contains multiple languages with dual entries. Please share the following and we can investigate this further:

    1. Your Site Health information – you can share privately using this form if preferred.
    2. Did this occur suddenly, after a particular language or SEO plugin update or configuration change?
    Thread Starter Colir

    (@colir)

    3 years, 3 months ago

    Hi @jamesosborne
    I send the site health information to the private form.
    I can’t tell you if this append after some update…

    Thank you very much

    Plugin Support James Osborne

    (@jamesosborne)

    3 years, 3 months ago

    Many thanks for sharing. Can you follow the steps below and share whether the same issue persists?

    1. Install and activate the Health Check & Troubleshooting plugin.
    2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google” and also LocoTranslate
    4. Check your Site Kit dashboard once more

    If you’re able to view the dashboard successfully please remain in troubleshooting mode and from step 3 above please also enable “Polylang” before checking for the same issue. If you encounter the same occurs disable LocoTranslate in troubleshooting mode to check if the issue remains with just Polylang and Site Kit active.

    You can exit troubleshooting mode afterwards.

    Let me know if you have an questions on the above. The steps mentioned will hopefully direct us to the source of any possible conflict or configuration which may be impacting your Site Kit dashboard.

    Plugin Support Bethany Chobanian Lang

    (@mxbclang)

    3 years ago

    @colir As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!

    Thread Starter Colir

    (@colir)

    3 years ago

    Hi, really sorry for this radio silence!

    The problem gone away with an update.

    Thanks you.

    Plugin Support James Osborne

    (@jamesosborne)

    3 years ago

    Many thanks for the update. If you have any further queries be sure to get in touch. As you’ve been using Site Kit for a while be sure to share your thoughts on the plugin so far if you have a moment free, we’d love to hear your feedback.

Viewing 6 replies - 1 through 6 (of 6 total)
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