Site Kit encountered an error

Resolved hukserhii
(@hukserhii)

1 year, 1 month ago
Site Kit зіткнувся з помилкою

Cannot read properties of null (reading ‘createCustomDimensions’)
in DashboardMainApp
in DashboardEntryPoint
in RestoreSnapshots
in ErrorHandler
in ThemeProvider
in StrictMode
in Root
- This topic was modified 1 year, 1 month ago by hukserhii.
The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Support James Osborne
(@jamesosborne)

1 year, 1 month ago
Thanks for reaching out @hukserhii. so we can determine more on this, and ensure you can use Site Kit as expected, please share the following:
1. Your Site Health information. You can use this form to share privately if preferred.
2. When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear.
Let me know if you have any questions with the above.
Thread Starter hukserhii
(@hukserhii)

1 year, 1 month ago
This is the error

`An error occurred while running ‘mapSelect’: Cannot read properties of null (reading ‘hasFinishedResolution’) The error may be correlated with this previous error: TypeError: Cannot read properties of null (reading ‘hasFinishedResolution’) at Object.current (https://www.laserwater.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-settings-ca23c33d61cd8075704f.js:38:4403) at e (https://www.laserwater.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-11023383924b95de8c18.js:7:182180) at https://www.laserwater.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-11023383924b95de8c18.js:7:182287 at Ii (https://www.laserwater.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-11023383924b95de8c18.js:7:724134) at Ji (https://www.laserwater.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-11023383924b95de8c18.js:7:724237) at Sj (https://www.laserwater.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-11023383924b95de8c18.js:7:742181) at t.unstable_runWithPriority (https://www.laserwater.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-11023383924b95de8c18.js:7:761502) at Br (https://www.laserwater.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-11023383924b95de8c18.js:7:685961) at Jj (https://www.laserwater.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-11023383924b95de8c18.js:7:738653) at wa (https://www.laserwater.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-11023383924b95de8c18.js:7:734807) Original stack trace: <pre class=”wp-block-code”><code>in Footer in div in div in SettingsActiveModule in div in Layout in SettingsActiveModules in Route in Switch in SettingsModules in div in Cell in div in Row in div in Grid in div in SettingsApp in withRouter(SettingsApp) in Router in HashRouter in RestoreSnapshots in ErrorHandler in ThemeProvider in StrictMode in Root`
- This reply was modified 1 year, 1 month ago by hukserhii.
Thread Starter hukserhii
(@hukserhii)

1 year, 1 month ago

Resetting the settings does not help

Thread Starter hukserhii
(@hukserhii)

1 year, 1 month ago

Sent information
Plugin Support James Osborne
(@jamesosborne)

1 year, 1 month ago
Good to know @hukserhii, appreciate the update. Can you share the information requested above and we can investigate this further? I added them below:
1. Your Site Health information. You can use this form to share privately if preferred.
2. When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear.
By sharing the above information we may be able to determine more.
Thread Starter hukserhii
(@hukserhii)

1 year, 1 month ago

The browser console is clean in incognito mode

Thread Starter hukserhii
(@hukserhii)

1 year, 1 month ago

For now, I uninstalled the plugin because it doesn’t work. And installed everything in manual mode. If there is something useful, or a solution, write. Thank you

Plugin Support James Osborne
(@jamesosborne)

1 year, 1 month ago

Sorry to hear that you decided to uninstall the plugin, and thanks for sharing the additional information.

Unfortunately we don’t have other reports of this error, so I don’t have any known fix or workaround. As you’ve already tried resetting the plugin, with the same occurring, I’ll need to check this with the team based on the information you shared. I suspect this is occurring based on dimensions defined within the Site Kit connected Google Analytics 4 property, and how the plugin checks this, but I will need to check this further.

While you are no longer using the plugin, I will let you know once I determine more on this, and after I discuss this with the team. I’ll keep this support topic open in the meantime. If you do decide to give the plugin another try, it would be great to know if the same occurs if you select a different Google Analytics property within the plugin settings, even temporarily. Note a problem if you are unable to do so, but this may help determine a conflict with your GA4 settings and Site Kit.

I’ll keep you updated here regardless. Thank you.

Thread Starter hukserhii
(@hukserhii)

1 year, 1 month ago

Good afternoon.
I had the same problem on another site. The plugin was there for a long time and worked.

`Cannot read properties of null (reading ‘createCustomDimensions’) <pre class=”wp-block-code”><code>in DashboardMainApp in DashboardEntryPoint in RestoreSnapshots in ErrorHandler in ThemeProvider in StrictMode in Root`
Plugin Support James Osborne
(@jamesosborne)

1 year, 1 month ago
Appreciate you sharing these insights, and that is occurs from another site. If possible, please share the following, which may help us determine the cause:
1. Does the same occur if you temporarily select a different Google Analytics property from within your Site Kit settings?
2. Are you encountering this on the Site Kit main dashboard page, the Site Kit settings page, the main WordPress dashboard (which contains a Site Kit widget), the Site Kit admin toolbar, or a combination of all these?
3. If you upgrade to PHP 8 , does the same occur?
Let me know if you have any questions with the above.
Plugin Support James Osborne
(@jamesosborne)

1 year, 1 month ago

Just to let you know that I discussed your case with the team and what may be happening is similar to what is described here. While we do have a fix pending for this, can you share whether the same occurs from another browser?

Thread Starter hukserhii
(@hukserhii)

1 year, 1 month ago

Is there any way to fix this? What are they?

`An error occurred while running ‘mapSelect’: Cannot read properties of null (reading ‘isGatheringData’) The error may be correlated with this previous error: TypeError: Cannot read properties of null (reading ‘isGatheringData’) at Object.current (https://www.huk.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-settings-434d302fecbb58106ce3.js:32:7954) at e (https://www.huk.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-dfed20715cb9adaf207b.js:7:182186) at https://www.huk.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-dfed20715cb9adaf207b.js:7:182293 at Ii (https://www.huk.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-dfed20715cb9adaf207b.js:7:724140) at Ji (https://www.huk.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-dfed20715cb9adaf207b.js:7:724243) at Sj (https://www.huk.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-dfed20715cb9adaf207b.js:7:742187) at t.unstable_runWithPriority (https://www.huk.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-dfed20715cb9adaf207b.js:7:761509) at Br (https://www.huk.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-dfed20715cb9adaf207b.js:7:685967) at Jj (https://www.huk.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-dfed20715cb9adaf207b.js:7:738659) at wa (https://www.huk.com.ua/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor-dfed20715cb9adaf207b.js:7:734813) Original stack trace: <pre class=”wp-block-code”><code>in SettingsAdmin in Route in Switch in SettingsModules in div in Cell in div in Row in div in Grid in div in SettingsApp in withRouter(SettingsApp) in Router in HashRouter in RestoreSnapshots in ErrorHandler in ThemeProvider in StrictMode in Root`

Plugin Support James Osborne
(@jamesosborne)

1 year, 1 month ago

From discussing this previously with the team this is a known issue that will be addressed from the below GitHub issue:
https://github.com/google/site-kit-wp/issues/8211

In relation to a temporary workaround, from your previous check this doesn’t occur from a Chrome browser incognito window. Can you show what browser you’re using when you encounter this error, along with any browser extensions? I can then perform some checks with a similar set up.

Plugin Support James Osborne
(@jamesosborne)

1 year, 1 month ago

As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 14 replies - 1 through 14 (of 14 total)

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